SuperHeroStuff Support Center

The security measures of SuperHeroStuff are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is used without your authorization, your liability for those fraudulent charges cannot exceed $50. So, if someone steals your credit card or your credit card number, your liability is limited to $50 no matter how much the thief charges to your account. If your credit card provider does hold you liable for any part of this $50, SuperHeroStuff will cover the entire liability for you, up to the full $50. SuperHeroStuff will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at the website while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

SuperHeroStuff receives and may store any information you enter on their website or give to their website in any other way. For example, SuperHeroStuff collects information you provide when you place an order, register with SuperHeroStuff, send SuperHeroStuff an email or call SuperHeroStuff, enter a sweepstakes, or enroll or participate in a club or service such as gift registries. This information may include: 

• your name. 
• your mailing address.
• your email address.
• your phone number.
• your credit card number.
• It may also include any other personal or preference information you provide to SuperHeroStuff.
• It may also include information you submit about other people; for example, the name and address of a gift recipient.

SuperHeroStuff will exchange your item or refund your purchase, provided the returned item(s) are received back in their original packaging, in "as-new" condition, and do not appear washed, worn, or stained. You will be responsible for shipping the item(s) back to SuperHeroStuff. When you exchange an item, SuperHeroStuff will charge a small fee to ship the replacement, as well as any price difference. When you return an item outright, you will be issued a refund to your original payment method for the price paid, or an email gift certificate if preferred. SuperHeroStuff does not refund shipping costs.

SuperHeroStuff will send a replacement or refund your purchase, provided the returned item(s) are received back in their original packaging and condition. If the reason is due to their error, you will not be responsible for return shipping costs. For exchanges, you will not be charged to ship the new item(s); for straight returns, SuperHeroStuff will credit you for the original shipping cost. 

You may return a product for refund, store credit, or exchange within 30 days of the order shipment date provided to you by email. SuperHeroStuff does not charge any restocking fees. SuperHeroStuff will guarantee every shipment they send out and they want you to be satisfied. Please reference the customer service Help Desk or call 866-787-4376 if there is a problem. For health safety reasons, underwear, swimwear and body jewelry cannot be returned.

UPS offers Guaranteed Delivery Dates and reliable tracking. UPS delivers to street addresses only, not PO boxes, and only on weekdays. Order cut off time: 12pm EST. 

• UPS Ground: 1-6 business days within the continental US. 
• UPS 3 Day Select: 1-3 business days within the continental US.
• UPS 2nd Day Air: 1-2 business days within the US including Alaska and Hawaii.
• UPS Next Day Air: Next business day.