If SuperHeroStuff Shipped You the Wrong Product, Or It Arrived Defective Or Damaged, What Should I Do?

SuperHeroStuff will send a replacement or refund your purchase, provided the returned item(s) are received back in their original packaging and condition. If the reason is due to their error, you will not be responsible for return shipping costs. For exchanges, you will not be charged to ship the new item(s); for straight returns, SuperHeroStuff will credit you for the original shipping cost.

Related FAQ

  • What is the Safe Shopping Guarantee?

    The security measures of SuperHeroStuff are designed to prevent anyone from stealing and using your credit card number. In addition, consumer protection laws protect you against the unauthorized use of your credit card. Under the Fair Credit Billing Act, if your credit card is …

  • What is the Return Policy Of SuperHeroStuff?

    You may return a product for refund, store credit, or exchange within 30 days of the order shipment date provided to you by email. SuperHeroStuff does not charge any restocking fees. SuperHeroStuff will guarantee every shipment they send out and they want you to be satisfied. P…

  • If I Ordered the Wrong Item, Wrong Size, Or Simply Changed Your Mind, What Should I Do?

    SuperHeroStuff will exchange your item or refund your purchase, provided the returned item(s) are received back in their original packaging, in "as-new" condition, and do not appear washed, worn, or stained. You will be responsible for shipping the item(s) back to SuperHeroStuf…

  • What Information Does SuperHeroStuff Collect?

    SuperHeroStuff receives and may store any information you enter on their website or give to their website in any other way. For example, SuperHeroStuff collects information you provide when you place an order, register with SuperHeroStuff, send SuperHeroStuff an email or call S…

  • What is the Information Of UPS Options

    UPS offers Guaranteed Delivery Dates and reliable tracking. UPS delivers to street addresses only, not PO boxes, and only on weekdays. Order cut off time: 12pm EST.  UPS Ground: 1-6 business days within the continental US. UPS 3 Day Select: 1-3 business days within th…

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