Tyres Pneus Online Support Center

Pneus Online guarantees to its customers that it will not offer for sale on its Web site tyres which are more than 3 years old. 

All tyres are new and of recent manufacture.

However, Pneus Online cannot select a tyre with a specific manufacturing date for a particular order.

Yes, only if they are higher than the one recommended by the manufacturer and tyres fitted on the same axle must be strictly identical (same brand, model, load and speed indexes).

No it does not. You will need to pay the fitting directly to the garage. The partner fitting centers are independent from Pneus Online website.

No, Tyres Pneus Online cannot order tyres that are not in stock. 

You can be automatically informed of the availibility of a tyre thanks to the email alert that you will find at the bottom of the result page when looking up for a reference.

All tyres displayed on the site are in stock. If the chosen tyres are not displayed, it means they are not available.

There is no adjustment needed after fitting. But  Tyres Pneus Online will advice you to check the geometry of the car regularly. 

• Alloy rims: the bolts are delivered with the product, but not in the case that the original bolts can be used. 
• Steel rims: there are no bolts delivered because the original bolts can be used. 

Yes, Tyres Pneus Online sells only new tyres that carry the same manufacturer guarantee as tyres sold by tyre mechanics and automotive centres. 

Tyres sold on website have been stored since they left the factory no more than three years ago. Tyres Pneus Online does not sell remould or second hand tires.

To contact Tyres Pneus Online, you can use the non-premium phone number which appears on the invoice (above the invoice number) which was sent to you by email and which can also be found in your online account. 

If this number does not appear in the indicated position on your invoice, please let Tyres Pneus Online know by email and customer service department will contact you.

If your order has not been paid yet, please contact us asap, because in that case Tyres Pneus Online can still change the address. 

If your order has already been paid, your parcel will leave for the original delivery address. In that case, Tyres Pneus Online will ask you to contact them and Tyres Pneus Online will inform you about the solutions.

All address modifications in your online account will not be applied to your current orders.

If the delivery takes longer than expected, please contact Tyres Pneus Online by contact form by indicating your order number and your email address. Tyres Pneus Online will do everything in power to make sure you will be delivered as soon as possible.

The delivery time ranges from three (3) to five (5) business days and is given as an estimate only. Consequently, Tyres Pneus Online has no liability in respect of later delivery which can in no way result in rebates or cancellation of current orders.The delivery time is specified on each product description.

No, that is not possible. Tyres Pneus Online cannot tell you in advance the date and time your order will be delivered.

In case you are not present, the delivery man has to leave a notice in your letter box. In case of doubt, please contact Tyres Pneus Online by contact form or phone Tyres Pneus Online within a maximum of 3 to 4 days.

The tracking of your parcel is available in your online acccount , 48 hours after it has been shipped. 

If the tracking does not appear in this time range, please contact Tyres Pneus Online by phone or by means of contact form and do not forget to indicate your order number.