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Cratejoy FAQ

Is My Information Safe With Cratejoy?

You can rest easy knowing that your personal information is completely secure. All transactions are conducted over bank-grade SSL connections and Cratejoy is fully PCI Level-1 Compliant. Your data is safe with Cratejoy.

I Wrote a Review, Why Hasn’t It Shown Up Yet?

Cratejoy will manually moderate and approve all reviews to prevent spam and abuse. Cratejoy will try to get all reviews approved within 24 hours of submission.

How to Add Items to My Wishlist?

When you find a box you're interested in, you can press the Wishlist button to add it to your wishlist.

How to Share My Wishlist?

From the Wishlist page of your Cratejoy account, you can post your wishlist directly to Facebook or Twitter, or copy the URL directly to share it on the platform of your choice.

Who Can View My Wishlist?

Anyone who follows your wishlist link, whether they have a Cratejoy account or not, can view the wishlist!

What is a Subscription Box?

Here at Cratejoy, they pride theirselves in being the expert on all things subscriptions. It's the one-stop destination for all things subscription box. Where you subscribe to what you love, and sell what you’re passionate about.

A subscription box is a niche-based package of related products that is billed and delivered on a recurring basis. Subscription boxes exist for almost all interests, from socks, pet supplies, make up and just about anything else you can think of. You can browse hundreds of subscription boxes on the Cratejoy Marketplace at www.cratejoy.com.  

There are endless options when shopping for a subscription box and Cratejoy is sure of have one that is best for your interests, budget and schedule!

How Do Prepaid Subscriptions Work?

Sellers will sometimes offer the option for prepaid subscriptions, which allow you to pay for several subscription renewals and shipments up front. This usually results in paying less on a per month basis than if your subscription renewed normally each term.

Since the entire prepay term is paid for up front, you will pay the aggregated shipping cost of all the shipments. You will not be charged again for any renewal or shipments through the course of the prepay.

How Do I View Orders and Shipments From Previous Months?

  1. First log into your account and go to your Subscriptions page
  2. Next, you'll then go ahead to the subscription in question and click where you see Subscription History.

From there you'll see the shipping information, order date, amount paid as well as the card used.

If you have multiple subscriptions, just follow the same steps to view their previous orders and shipments. This is helpful because you'll be able to stay on top of your subscriptions and shipments.

How Do I Make Changes to My Subscription Before My Next Box Ships?

There are a number of reasons why you might want to make changes to your subscriptions before your next box ships.

There are a number of reasons why you might want to. Perhaps you want to change size, color, or theme options of your box before receiving the next month’s order. You might want your next box to ship to a different address.

What Should I Do If a Seller is Not Responding to My Inquiry?

Cratejoy sellers can receive a high volume of emails, so they recommend giving the seller 2 to 3 days to respond before pursuing next steps. Should this period of time pass and you have not received a response, it is best to reach out to Cratejoy Support with your inquiry.

You can submit a support ticket to Cratejoy at the following link: https://help.cratejoy.com/hc/en-us/requests/new. 

When filling out this form, please include as much context as possible, as this will help a support agent best respond to your inquiry. Pertinent information includes the seller you purchased from, the email address you used to subscribe, the specific product you're referring to, and the overall nature of your request. Cratejoy Support aims to respond to your inquiry within 24 hours, and help to resolve the situation as quickly as possible.

How Do I Get In Contact With a Seller?

Cratejoy is home to thousands of subscription boxes, all put together by individual sellers & shops.

If you have a question about a box or product, it’s best to reach out to the seller first, as they will have the most relevant information, and will be able to answer your questions best.

To get in touch with a Cratejoy seller, you can use the Contact Seller button located on a few different places across the site.