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Glasseslit FAQ

What If the Damage Was Caused During the Shipping?

Glasseslit will bear the loss if the glasses are damaged or lost in the transit, so you don’t have to worry about the transportation.(After a long-distance transport, there is probably some slight collision in the outer package, but will not damage the goods in the box)

I Checked It On the Express Company Website That My Order Has Been Received, But In Fact I Have Not Received It, What’s the Matt

In general, this situation is rare. Maybe your family, colleagues, or security staffs helped to sign for it. If not, please contact us to check for it.

Could I Appoint the Delivery Time?

Sorry. Orders of the website are dispatched by third-party logistics, so Glasseslit can not control the specific delivery time. But if you have any other special requirements, you can contact Glasseslit's Live Help.

How Long Will It Take to Get My Glasses?

It depends on what lenses you choose, namely the time includes processing time and shipping time.

In most case, the processing may take 3-4 business days for normal single vision glasses. Orders with photochromic lenses, polarized lenses, bifocals/progressive lenses, or prescription sunglasses may take 7-15 business days.

How to Change My Order If the Order Has Been Paid?

Please feel free to ask Glasseslit's Live Help ,call the service hotline or email Glasseslit, the customer service will modify your order or cancel it within 24 hours of orders placement as your requirement.

What Forms Of Payment Does Glasseslit Accept?

Glasseslit only accepts payment through Paypal.

Do I Need to Get Reading Glasses If I Get Presbyopia?

Presbyopia is a physiological phenomenon. From about the age of 40 or so initially, the lens gradually hardening, decreased flexibility, ciliary body function has been weakened, and onset of presbyopia. Those people who affected by presbyopia really rely on reading glasses for even the most mundane of daily task.

How Do I Get My Prescription?

Glasseslit does not provide eye test for glasses.Please visit your ophthalmologist or optometrist to obtain both an eye test and a prescription.They legally obliged to provide you with a copy of your prescription.Make sure you ask them if they do not give you.Please also ask your doctor to measure and record your pupillary distance(or PD) on your prescription.Your PD is the distance in millimeters between the centers of your pupils. Your PD is not always included in your prescription,but it is very helpful for us when making your glasses to make sure that they fit you perfectly.

If I Need to Get a New Prescription Glasses, What Should Notice?

You need to get an ophthalmic examination if it’s your first time to purchase a new prescription glasses. In this way, medical optometry could ensure wether you have eye diseases or not. Next, you could know what kind of frames match your face or hair through searching the Internet.