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H&R Block FAQ

If I'm Filing Two State Returns, Which Should I Complete First?

H&R Block recommends you complete your part-year resident or nonresident return before you begin your resident return.

Your completed part-year resident or nonresident return might come in handy when you're completing your resident return.

Can I Pay My Tax Balance Due With a Credit Card?

Yes. You can use these credit cards to pay your tax bill:

  • Mastercard
  • Discover
  • Visa
  • American Express

After you complete your return and know how much you owe, the product will direct you to PayUSATax, an external website where you can make a payment to the IRS using a credit card.

How Do I Purchase a Prior Year Version Of the Software?

Each year there are tax changes that require new software. If you need to prepare a return for a year before 2016, you can buy prior year H&R Block Tax Software programs from the H&R Block web site store.
Just choose the tax year you need to prepare, choose Windows or Mac, and then click Download Now to buy the software.

The IRS only accepts e-files for current year returns. Any prior year returns need to be printed and mailed to the IRS and/ or Department of Revenue.

Why is It Asking Me to Pay to E-file My Return?

H&R Block Tax Software includes 5 free federal e-files. To take advantage of your free federal e-files, you need to activate and register your copy of our software program using the Activation Code you got when you purchased your program.

State e-file fees are a separate charge. They aren't included in the cost of your federal or state programs and don't count as one of your five free federal e-files.

Sometimes H&R Block will ask you to enter your payment information again if you're refiling a rejected return. H&R Block won't process your e-file fee until the IRS or state accepts your return.

What are My Options for Receiving My Tax Refund?

Getting a tax refund is exciting! When you file with H&R Block, we offer several different ways you can receive your refund:

Direct deposit — The IRS will send your refund to your bank account within 21 days. However, more than nine out of 10 refunds are issued in less than 21 days from the day they're accepted. No one can get you your money faster than H&R Block!

Check — You'll receive a check sent to the address on your return within 5-7 weeks.

Keep in mind that all of these time estimates assume the IRS accepts your e-filed return.

What is the Difference Between Software Purchased In a Retail Store and a CD Received In the Mail?

When you buy directly from H&R Block, we offer convenient ways for you to take advantage of a variety of H&R Block promotional offers at competitive prices. We also give you a choice of how you would like to order: by phone (1-877-9CDMAIL) or by purchasing online at www.hrblock.com. When you order directly from H&R Block, your order is conveniently delivered right to your computer, hassle-free.

What If I Disagree With a Transaction That Has Posted to My Card Account?

Please contact H&R Block as soon as possible at 1-866-353-1266 to minimize your losses. If you contact H&R Block within 2 business days you can lose no more than $50.00 if someone used your card without your permission. If you contact us about a dispute and request an affidavit, one will be provided to you. Or, you can submit your dispute in writing to Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171.

Are the Funds In My H&R Block Emerald Card Account FDIC Insured?

Yes, the funds in your Emerald Card Account are FDIC insured to the maximum permitted by law. For additional information, go to FDIC.

Can Two People Share the Same Emerald Card Account?

Yes, the joint cardholder can apply through Emerald Online and if approved, will share equal ownership of the funds in the Card Account. A new, personalized card will be sent to the new joint owner within 7-10 business days.

How Do I Get Information About My H&R Block Emerald Card?

Visit Emerald Online, download the MyBlock mobile app, call the Emerald Card Call Center at 1-866-353-1266 or see your Cardholder Agreement.

How Can I Get an H&R Block Emerald Card?

You may apply at your nearest participating H&R Block tax office or online during tax preparation with H&R Block.

What is the H&R Block Emerald Prepaid Mastercard?

The Emerald Card® is a reloadable prepaid debit card that can be used year round including for receiving and using your tax refund. The Card can be used anywhere Debit Mastercard® is accepted. You can add money to your Card Account at any time through direct depositDisclaimer number. Scroll to bottom of page. (payroll, unemployment or government benefits), load checks through our MyBlock mobile appDisclaimer number. Scroll to bottom of page., transfer money from a linked accountDisclaimer number. Scroll to bottom of page. or add cash at participating retail reload locations.