Ace Hardware Support Center

Find Ace Hardware helps, faqs and knowledge base quickly

Can I Link to a Search?

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Yes. You can use the PepperJamNetwork Interface on PepperJamNetwork.com to create a search box on your web site. A search box of the most effective ways to generate sales from your site.

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How Do I Change My Account Information?

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All account information is updated in the PepperJam Network Interface.

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Can I Use the AceHardware.com Name and Logo On My Site?

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Yes. But please do not alter Ace Hardware's logo in any way and adhere to the guidelines above and in the Affiliate Operating Agreement. You may download logos at PepperJamNetwork.com.

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How Do I Create Links to AceHardware.com?

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This is the fun part. Just log in to PepperJamNetwork.com and create your links. It is easy to use, even beginners can create links in seconds. We give you many different ways of linking to AceHardware.com, including links to specific Ace Hardware sections. This allows you to maintain your site’s unique look and feel, while making it very easy to link to AceHardware.com.

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How Does Acehardware.com Track Orders?

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All links from your site to AceHardware.com contain a unique identifier so that every time a user comes to Ace Hardware via your site, Ace Hardware knows to credit you when a purchase is made. Make sure that all links on your site are created on PepperJamNetwork.com so that they are tracked correctly.

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What is the Shipping Rules and Restrictions Policy Of Ace Hardware?

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Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

The shipping cost shown for an individual item reflects what you can expect to pay if the item ships alone. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.

You will not be charged for any item until it is shipped to you.

Please call a Customer Service Specialist at 1-866-290-5334 if you have any questions.

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How is Order Status Different From the Tracking Information?

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The status of your order is supplied by www.acehardware.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website when it becomes available.

Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

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Does Ace Have a Board Of Directors?

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Ace’s Board of Directors establishes guidelines for Ace management. There are between nine to 12 director positions. A minimum of eight of the directors must be retailer directors, and a maximum of 25% of the directors may be non-retailer directors. Members of the Board meet several times a year, both as a collective group and with Ace management team.

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Where are Ace Stores Located?

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There are currently more than 4,600 Ace stores in all 50 states and U.S. territories, and more than 70 countries on six continents. Visit our store locator to find your closest Ace store.

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Is Ace a Public Company?

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As a retailer-owned cooperative, Ace Hardware is wholly owned by its independently operated store owners. No shares of stock in the corporation are publically traded. Rather, when retailers affiliate with Ace, they purchase shares of company stock, which gives them voting rights in the cooperative. This is their investment in the company.

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Also, you can visit Ace Hardware Official Website to get more helps, faqs and knowledge base.

About Ace Hardware

We are your local hardware store and we are a part of your community. Over 4,924 of Ace's 5,024 stores around the globe are independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Ace stores come in all sizes and shapes based on the needs of each individual neighborhood. We have small, urban stores, large rural stores and everything in between. Ace stores offer a wide variety of paint, lawn and garden, tools, business supplies, local niche services and virtually anything you'll ever need to fix, repair and maintain your home or business. And of course, Ace is most certainly the place with the helpful hardware folks!