How is Order Status Different From the Tracking Information?

The status of your order is supplied by www.acehardware.com, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website when it becomes available.

Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

Related FAQ

  • How Does Acehardware.com Track Orders?

    All links from your site to AceHardware.com contain a unique identifier so that every time a user comes to Ace Hardware via your site, Ace Hardware knows to credit you when a purchase is made. Make sure that all links on your site are created on PepperJamNetwork.com so that the…

  • Where are Ace Stores Located?

    There are currently more than 4,600 Ace stores in all 50 states and U.S. territories, and more than 70 countries on six continents. Visit our store locator to find your closest Ace store.

  • Can I Use the AceHardware.com Name and Logo On My Site?

    Yes. But please do not alter Ace Hardware's logo in any way and adhere to the guidelines above and in the Affiliate Operating Agreement. You may download logos at PepperJamNetwork.com.

  • Is Ace a Public Company?

    As a retailer-owned cooperative, Ace Hardware is wholly owned by its independently operated store owners. No shares of stock in the corporation are publically traded. Rather, when retailers affiliate with Ace, they purchase shares of company stock, which gives them voting right…

  • Does Ace Have a Board Of Directors?

    Ace’s Board of Directors establishes guidelines for Ace management. There are between nine to 12 director positions. A minimum of eight of the directors must be retailer directors, and a maximum of 25% of the directors may be non-retailer directors. Members of the Board meet se…

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