Amazon - US Support Center

Promotional codes can be redeemed at the time you place an order.

Tip: If you received a concession promotion from Amazon Customer Service via e-mail, that promotion was automatically placed on your account and will appear on the Order Summary page before you complete your order.

To redeem a promotional code:

1. Follow the deal instructions or go to the promotion's Terms and Conditions.
2. Enter the claim code on the Select a payment method page or on the Place Your Order page of the order form.

   Note: If you don't place an order at the time you enter the code, the promotion will remain on your account until it is used or until the promotion expires.

   Verify that a promotion code was successfully applied by reviewing your Order Confirmation e-mail or by going to Your Account.

No matter what you purchase, if you join Amazon Prime, you will get free 2-day shipping on everything. And, the eligible Prime members can earn 5% Back at Amazon.com with no annual fees and no earning caps with any of the Amazon Prime credit cards.

As a Prime Member you get:

• FREE 2-Day Shipping on millions of items.
• Enjoy fast, free shipping on over 50 million items.
• Unlimited instant streaming of tens of thousands of movies and TV shows with Prime Video.
• Read free books each month through Kindle First and the Kindle Owners' Lending Library.
• Unlimited ad-free access to over a million songs and over a thousand playlists with Prime Music.

Amazon's Two-Step Verification adds an additional layer of security to your account. Instead of simply entering your password, Two-Step Verification requires you to enter a unique security code in addition to your password during sign in.

You'll enter your sign in information like you normally would, but then you'll be prompted to enter a security code. You can receive this security code in a variety of ways depending on the option you select during sign up, including text message, voice call, or authenticator app.

If you need help from Customer Service after enabling Two-Step Verification, you'll need provide a security code similar to when trying to sign in to your account.

To enable Two-Step Verification:

1. Go to Advanced Security Settings.
2. Click Get Started to set-up Two-Step Verification.
3. Add your primary phone number (this phone must be able to receive SMS messages) or download and configure an authenticator app and click Send code.
4. Enter the code that was sent to your phone number or generated through the authenticator app and click Verify code and continue.
5. Do either of the following:
   • Add a back-up phone number and decide on delivery format (text message or voice call).
   • Download and configure an authenticator app. This will allow you to generate security codes when you're unable to receive messages to your device.

Now, you're enable the Two-Step Verification for your account.

Note: You won't be able to turn on Two-Step Verification without adding a back-up phone number. This is so that you have a back-up option to receive a security code if you no longer have access to your primary mobile device.

To disable Two-Step Verification:

1. Go to Advanced Security Settings.
2. Click Disable Two-Step Verification link and you will be prompted for the security code.
3. Enter the code that was sent to your phone number or generated through the authenticator app and click Verify code.

You can return many items sold on Amazon.com. When you return an item, you may see different return options depending on the seller, item, or reason for return.

1. Go to Amazon Returns Center to start item returns
2. Choose which order you want to returned
3. Fillful the required fields of the form

The Online Returns Center allows gift recipients to return items even if the order wasn't marked as a gift when it was purchased. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds.

Depending on the items you're returning and the reason for your return, your shipping methods may vary for your return. There are U.S. Postal Service, Any Carrier, UPS drop-off, UPS pickup and Amazon Locker.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

1. Select Proceed to Checkout
2. Select or add your shipping address
3. Select a shipping speed and select Continue
4. Select a payment method and select Continue

If your order is at least $125 and being shipped to Singapore, you may qualify for FREE AmazonGlobal Saver Shipping. With AmazonGlobal Saver Shipping, your order will be delivered 9-14 business days after all of your items are available to ship, including pre-order items.