Arkiv Music Support Center

Find Arkiv Music helps, faqs and knowledge base quickly

How Do I Contact Customer Service?

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If you need to contact the Customer Service Department, please send an email to [email protected]

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Why Was I Charged Tax On My Order?

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ArkivMusic has a corporate presence in the states of California, Florida, Kentucky, New Jersey, New York, Pennsylvania, and Tennessee, and Arkiv Music is required by law to collect and pay sales tax on orders shipped to those states. 

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When Will My Backordered Item Be Shipped?

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A backordered title is a product that Arkiv Music regularly keeps in their warehouse, but they have currently sold out. Backorders normally take about 2-3 weeks to ship. If your title is a Special Order item, it is a product that they don't normally keep in our warehouse. Special orders typically take between 3-6 weeks to ship.  

Arkiv Music will continue to try to obtain backordered items for 45 days. If the item has not arrived in our warehouse after 45 days, Arkiv Music will cancel the order and notify you via email.

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Did My Order Go Through?

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One way to be sure that your order has been completed is by getting to the order confirmation page where you will receive your 7-digit order confirmation number. You will also receive an order confirmation email once your order has been accepted.

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My Order Was Shipped, But It Hasn't Arrived Yet. Where is It?

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In general,  Arkiv Music finds that a shipment being transported via US Postal Standard Mail will take an average of 4 to 10 Business Days for delivery. At times it may take a bit longer, depending on the region and the local Postal Service. Please check the shipping address that you entered in the shopping cart to be sure that it is correct (you can check this by looking at the address in your confirmation emails or by checking the "Your Account" section on the ArkivMusic Home Page).  

For orders being shipped to Canada,  Arkiv Music uses either the Us Postal Service and/or DHL WorldMail. DHL WorldMail is a service that brings shipments into Canada, and then enters them into the Canadian Postal Service. Unfortunately, no tracking information is available for DHL WorldMail shipments. Normally, shipments arrive within two weeks, but 

Arkiv Music has seen others successfully delivered after 25 days.  

If you are concerned about an unusual delay, please contact  Arkiv Music via email at [email protected] and they will be happy to investigate further.

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I Need to Return One Or More Items From My Order. How Do I Arrange for a Return?

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In order for Arkiv Music to process a return as quickly and efficiently as possible, they need to assign a Return Authorization Number. It is very helpful to have as much information as possible regarding the item that you would like to return. In particular, if you let Arkiv Music know the seven digit ArkivMusic order number, the title of the item(s), and the reason for the return, it will help to expidite the process.

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Also, you can visit Arkiv Music Official Website to get more helps, faqs and knowledge base.

About Arkiv Music

ArkivMusic specializes in the efficient delivery of the broadest selection of classical music titles in the U.S., direct to the consumer. There are currently over 120,000 CD, DVD, SACD, and Blu-ray Disc titles in the ArkivMusic database, shipping from over 20 distribution centers around the country. This distribution network allows ArkivMusic to have more titles in stock every day than any other online retailer, assuring the most expeditious delivery and largest selection of classical music.

In addition, ArkivMusic has more than 10,000 titles in its ArkivCD reissue program. These are recordings that have previously been out of print or otherwise unavailable.

The design for ArkivMusic emphasizes the ability to quickly and intuitively find classical music recordings. The peculiarities of classical music do not always lend themselves to standard search tools used on the Web. Spelling inconsistencies, differing search syntax designs, and databases not specifically oriented to the parameters of classical music can often lead to very confusing results. At ArkivMusic, we take a lot of the guesswork out of finding music by letting you click down a logical and well-categorized path to the works and recordings that you want.

The ArkivMusic staff is made up of experts in Internet technology, direct-to-consumer operations and logistics, customer service -- and most importantly, classical music! This unique combination enables ArkivMusic to provide exceptional service to classical music lovers in ways not available anywhere else.