If you need to contact the Customer Service Department, please send an email to [email protected]
ArkivMusic has a corporate presence in the states of California, Florida, Kentucky, New Jersey, New York, Pennsylvania, and Tennessee, and Arkiv Music is required by law to collect and pay sales tax on orders shipped to those states.
A backordered title is a product that Arkiv Music regularly keeps in their warehouse, but they have currently sold out. Backorders normally take about 2-3 weeks to ship. If your title is a Special Order item, it is a product that they don't normally keep in our warehouse. Special orders typically take between 3-6 weeks to ship.
Arkiv Music will continue to try to obtain backordered items for 45 days. If the item has not arrived in our warehouse after 45 days, Arkiv Music will cancel the order and notify you via email.
One way to be sure that your order has been completed is by getting to the order confirmation page where you will receive your 7-digit order confirmation number. You will also receive an order confirmation email once your order has been accepted.
In general, Arkiv Music finds that a shipment being transported via US Postal Standard Mail will take an average of 4 to 10 Business Days for delivery. At times it may take a bit longer, depending on the region and the local Postal Service. Please check the shipping address that you entered in the shopping cart to be sure that it is correct (you can check this by looking at the address in your confirmation emails or by checking the "Your Account" section on the ArkivMusic Home Page).
For orders being shipped to Canada, Arkiv Music uses either the Us Postal Service and/or DHL WorldMail. DHL WorldMail is a service that brings shipments into Canada, and then enters them into the Canadian Postal Service. Unfortunately, no tracking information is available for DHL WorldMail shipments. Normally, shipments arrive within two weeks, but
Arkiv Music has seen others successfully delivered after 25 days.
If you are concerned about an unusual delay, please contact Arkiv Music via email at [email protected] and they will be happy to investigate further.
In order for Arkiv Music to process a return as quickly and efficiently as possible, they need to assign a Return Authorization Number. It is very helpful to have as much information as possible regarding the item that you would like to return. In particular, if you let Arkiv Music know the seven digit ArkivMusic order number, the title of the item(s), and the reason for the return, it will help to expidite the process.