Beauty Bay Support Center

If there is an item missing from your order, please report this to our customer services department by completing the Contact Form below and Beauty Bay will investigate the issue further for you.

If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage.

Beauty Bay does endeavour to ensure all deliveries are to the timescales stated on the Delivery information page, however, from time to time there can be unexpected delays during transit with the carriers and your local customs authority that are beyond Beauty Bay's control, but, Beauty Bay will always try to resolve for you.

There are different ways to track your parcel depending on the Delivery service you have requested.

You will have received a tracking link in the dispatch email that you have received, this will direct you to the tracking available via the delivery couriers website.

Alternatively the courier company will contact you(depending on your service) by email or SMS, please note to receive an SMS message you must have your mobile number updated on your account.

Beauty Bay is aware of widespread snow across the UK & Europe which may have an impact on your delivery.  Beauty Bay is working closely with the couriers to get your order to you as soon as possible.

Please keep an eye on your tracking information for updates (if you have selected a tracked service) and allow an additional 10 working days on top of the stated delivery estimates for successful delivery.

There are different ways to track your parcel depending on the Delivery service you have requested.

You will have received a tracking link in the dispatch email that you have received, this will direct you to the tracking available via the delivery couriers website.

Alternatively the courier company will contact you(depending on your service) by email or SMS, please note to receive an SMS message you must have your mobile number updated on your account.

Beauty Bay will accept payment by the following credit and debit cards:

Visa, Visa Debit, Delta, MasterCard, Maestro, Switch, American Express, Visa Electron and Apple Pay.

All charges will be made in Pounds Sterling and this will be displayed clearly at the checkout before payment and on the order confirmation email.

If you have selected to view prices in a different currency (ie Euros, US$ etc) then the general exchange rate for the day will be displayed.

There is a very limited amount of time after an order has been placed, when Beauty Bay may be able to cancel your order, but this is not guaranteed.

If your order has been picked and packed in Beauty Bay's warehouse, or if you have received a 'Your order has been despatched' email, then unfortunately Beauty Bay will not be able to cancel the order at that stage.

If you wish to cancel an order, contact us via the contact Beauty Bay form below, selecting 'Cancel my order' as the reason.

If there is an item missing from your order, please report this to Beauty Bay's customer services department by completing the Contact Form below and Beauty Bay will investigate the issue further for you.

If an item is missing, please check the parcel it has arrived in for any damage or any signs that this has been tampered with. Upon receipt of the parcel, if you see that there is any damage to the packaging or it appears to have been tampered with, please check the contents before signing for the parcel. If a parcel is left without you signing for it, please take photos of any damage.