Brookstone Support Center

If for any reason you don’t love your purchase, bring it back. All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt. 

Brookstone is pleased to offer online package tracking for orders that have already shipped from their warehouse. Order tracking is not available for certain specialty items, or for items that ship via the US Postal Service. If you need additional assistance, contact Customer Care by e-mail or at 800-846-3000.

Most orders are shipped from the Distribution Center Brookstone, arrive five to seven business days from receipt of your order.

Brookstone cannot accept orders using multiple credit cards. However, you may call one of their Sales Associates to place an order using up to three different credit cards as long as the cardholder name and billing address for each card is the same. To place the order call Brookstone at 800-926-7000. You may also fax the details of your order to 573-581-7361 email Brookstone.

If you experience technical problems while ordering online, please contact Customer Care of Brookstone. 

Brookstone accepts most major credit cards including Visa, MasterCard, Diners Club, American Express, JCB, and Discover. Brookstone will not bill your credit card until they ship your order. Partial orders are billed as each item is shipped. Please be aware that once they receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card.

By Phone:
To place an order, call Brookstone at 1-866-576-7337, Mon-Fri from 8:00 AM to 7:00 PM CST or Saturday from 9:00 AM to 5:30 PM CST (closed Sunday). You can also email Brookstone at customercare@brookstone.com.