Helzberg Diamonds Support Center

Of course! Just bring your jewelry into your favorite Helzberg Diamonds store for a FREE cleaning and inspection. It's a good idea to do this every six months. Not only will your jewelry be better maintained, but your lifetime guarantee will remain valid if you have your inspection card signed every six months.

Helzberg Diamonds is known for vast selection. However, to make your online shopping experience a little easier Helzberg Diamonds hasn't put every single item on their web site. Helzberg Diamonds' stores can sometimes have additional styles, metal colors, stone options, and more to choose from -- so if you don't see what you're looking for online, Helzberg Diamonds will encourage you to contact Helzberg Diamonds or visit a store.

All purchases made in one of Helzberg Diamonds' store locations must be returned to the nearest store location.

Yes, you can return any item purchased online to a store location.

Part of commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege for domestic orders. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition). 

• All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included). 
• Helzberg Diamonds cannot be responsible for jewelry handled inappropriately outside of their services.
• Shipping charges are non-refundable.

If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, Helzberg Diamonds will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions. 

PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via free online return process. 

IN STORE
Part of commitment to a hassle-free shopping experience includes a simple return and exchange privilege. If for any reason you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. All purchases made in one of our store locations must be returned to the nearest store location. 

OUTLET LOCATIONS
Jewelry exchanges and returns may be made within 30 days of purchase providing merchandise is in unaltered, as purchased condition. Watch exchanges and returns may be made within 30 days of purchase; if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a HELZBERG DIAMONDS OUTLET location will only be accepted at OUTLET locations.

While Helzberg Diamonds take every precaution to ensure that your order arrives safely, sometimes something unexpected happens. Until someone signs for delivery, your order is insured, meaning you'll be reimbursed if it doesn't arrive.

Helzberg Diamonds knows how important your purchase is, so they have implemented several policies to ensure that your order will arrive safe and sound. For example, Helzberg Diamonds will ship every order through FedEx. Packages are never marked with the Helzberg Diamonds name, and a signature is required on all deliveries over $500. Furthermore, all orders over $1000 must be shipped to your billing address. These policies have made online shopping experience safe, reliable and worry-free. 

Look for items with the Pick Up In-Store option and choose your preferred location to pick it up in-store for FREE. Once you fill out the form and receive an email confirming your order is ready, go to your chosen store and Helzberg Diamonds will have your order waiting for you.

For your protection, orders $1000 and above must ship to the billing address only. On orders under $1000 Helzberg Diamonds will ship to a different address than the billing address. Keep in mind that Helzberg Diamonds is unable to ship to P.O. Boxes.

If there is a Helzberg Diamonds store or office in your state, you will be charged your state's sales tax.

No, you can shop as a guest. Signing in will allow you to check the status of your order and help make your checkout faster on future purchases.