How Do I Return/ Exchange My Order?
Free Returns to Store
All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Please note – Orders shipped direct from brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.
- If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as JD Sports is unable to process exchanges or returns for kiosk orders via Distribution Centre.
- If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
- If you've paid using PayPal or Apple Pay, JD Sports will send your order back to our distribution centre on your behalf so the transaction can be reversed.
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