JD Sports US Coupons & Promo Codes

  • Coupon

    Summer Steals - 20% Off When You Spend £80

  • Sale

    Shop the Mid-Year Offers Sale at JD Sports Singapore! Get up to 50% OFF!

JD Sports US FAQ

What Do I Do If My Item Arrives Faulty Or Damaged?

If an item arrives damaged or faulty then please contact Customer Service team who will arrange and discuss your return options. JD Sports will then send the item to inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange. 

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

Why are Some Products Delivered By Nike, Adidas, Reebok?

JD Sports has additional product lines available for delivery direct from our brand partners, so they can do their best to get the size you want. The products are shipped and sold directly by the JD brand partner to you. This is only available for standard delivery and must be returned directly to the supplier using the free returns label provided. Please note that orders fulfilled by our brand partners are only available using standard delivery and are not included as part of JDX Unlimited Delivery membership.

Who Will Deliver the Parcel for My International Order?

Deliveries will be shipped via DPD, DHL, Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How Long Will My International Order Take to Be Delivered?

International Standard delivery times vary depending on the destination and service selected at checkout. Depending on the location of your delivery, JD Sports does aim to deliver your order between 10 and 14 working days. 

If you want your order to arrive sooner, then JD Sports offers an Express Delivery Service. 

How Long Will It Take to Get My Refund?

Upon receipt of you goods It can take between 3-5 working days for your refund to be returned to your account. If you haven’t received your refund after this time, then please contact Customer Service team who will be happy to look in to this.

Can I Use My Gift Card Online and What If It Has Expired?

You can use your Gift Card as a payment method online at jdsports.co.uk 

Gift Cards are valid for twelve months from date of purchase. The Gift Card will expire and any remaining balance will reduce to nil if it is not used within a 12 month period. 

How Long Will My JD Sports Order Take to Arrive?

Standard home deliveries are usually made within 2 - 3 days of your order being placed. 

Next Day deliveries will be made the next day if your order has been placed before 9pm. Please note the exact delivery time can vary depending on the service selected at checkout. 

Click and Collect orders will be ready for collection from your nominated store within 48 hours of you receiving a despatch email.

Can I Change Or Cancel My JD Sports Order?

JD Sports is pretty quick at picking and packing your order, therefore JD Sports is not able to change or cancel your order once your purchase has been confirmed. 

If you change your mind you can return it to us free of charge by taking it to one of our 600 stores or by posting it back to JD Sports. 

If your item is direct from our brand partner this must be returned direct to them using the free returns label. For further information, visit returns section to view all of your returns options. 

Can I Change Or Cancel My Order From JD Sports?

JD Sports is pretty quick at picking and packing your order, therefore JD Sports is not able to change or cancel your order once your purchase has been confirmed. 

If you change your mind you can return it to us free of charge by taking it to one of 600 stores or by posting it back to them. 

If your item is direct from brand partner this must be returned direct to them using the free returns label. For further information, visit returns section to view all of your returns options.

How Do I Return/ Exchange My Order?

Free Returns to Store

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. Please note – Orders shipped direct from brand partner must be returned directly to them using the free returns label. Once they’ve received the goods, the brand will then trigger a refund.   

  • If you've ordered through an instore kiosk and would like an exchange or to return an item, you will need to do this instore as JD Sports is unable to process exchanges or returns for kiosk orders via Distribution Centre.  
  • If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
  • If you've paid using PayPal or Apple Pay, JD Sports will send your order back to our distribution centre on your behalf so the transaction can be reversed.