Yes. When checking out you may specify another address to ship your products too.
When inquiring about your order, please have your order information on hand:
You can call customer service to resolve any problems or concerns with your order: 1-800-374-1500
You also can contact In The Swim anytime via e-mail address: [email protected] If you are not satisfied with your order, please return it in new condition within 30 days of purchase.
Orders are processed the same day they are received. If you have received an Order Confirmation from us, then your order has been processed. In-Stock orders placed Monday-Friday by 4pm CST are shipped the same day the order is processed. Please allow 2 additional days for delivery when placing an order on a holiday. Items that are on backorder or have other special shipping requirements are indicated next to the product listing.
If you need to make a change on an order you have placed, it is best to call In The Swim as soon as possible at 1-800-288-7946. Have your Order Number available for the operator.In The Swim will make every effort to change your order as requested, but it is possible that your order may have already shipped and further action may be required to correct it.
In The Swim
320 Industrial Drive
West Chicago, IL 60185
Yes, shopping at www.intheswim.com is safe. You can access the Website home page and browse site without disclosing your personal data. If you wish to make a purchase on website, it is necessary that you register with us and provide personal information so In The Swim may process your order. Personal data that you enter (for instance, address and credit card information) is transmitted to the website in a secure manner using a Security Certificate provided by the leading internet security firm, Verisign and the most widely used security protocol, SSL (Secured Socket Layer). Your personal information is then stored behind multiple layers of security on website.
Financing Disclosures Easy-Pay Payment Plans: Offered on select designated items throughout website or catalogs for Credit Card Orders Only. Extended payments are available subject to credit approval for terms as determined solely by In The Swim for periods no longer than six (6) months. Interest is at 0% with the Annual Percentage Rate determined by the amount financed and term which includes an initial service fee of $9.95 added to the initial payment and fees of $4.95 per month until the amount is paid in full. The monthly payments shall be of equal amounts plus the$9.95 fee with the first payment due upon acceptance of the order and $4.95 per month until paid in full. Example, the first month payment at the time of order will be the amount of the order divided by 6 plus $9.95 and monthly payments two through 6 will include the fee of $4.95 plus 1/6th of the order amount. If the Order amount is $1200.00, monthly payments would be: month 1 upon acceptance of order $200.00 plus $9.95, months 2 through 6 $200.00 plus $4.95, for an Annual Percentage Rate of 9.8472%.
Installment payment plans in default will immediately become collectible in full. All returned checks are represented. All returned checks and payment plans in default are subject to reasonable fees, collections charges and attorney fees, if necessary.
In-stock orders placed Monday-Friday by 4pm CST are shipped the same day, and should arrive within 2-4 days. Please allow 2 additional days when placing an order on a holiday. Estimated delivery dates for backordered items and items requiring special shipping are noted next to the product listing.
Shipping is FREE for all orders in the 48 contiguous states, except for a handling charge. Items ordered together may be shipped separately, but you will only be charged for one handling fee. All prices include insurance against damage or theft. HANDLING TABLE
Note: Alaska, Hawaii & Puerto Rico residents, & military personnel shipping to an APO address, please call 1-800-288-7946 or email n The Swim at [email protected] with a list of the items you wish to purchase. Dr. Pool will contact you within 24 hours with the additional shipping charge. Some chemicals may not be available outside the 48 contiguous states and In The Swim cannot ship items exceeding 150 lbs. outside of the 48 contiguous states.
Also, you can visit In The Swim Official Website to get more helps, faqs and knowledge base.
In The Swim was founded in 1982 by a husband and wife team. Shipping chlorine from the back of their garage and taking orders on their front porch, they began to have a vision that this could be something big.
As the quantities of their orders increased, so did the loyalty of their customers. Before long, In The Swim relocated to a larger facility and hired their first employees to answer the phone. As In The Swim’s customers grew in number, so did the product selection.
The one constant factor of In The Swim’s growth has been maintaining the highest level of customer satisfaction through its dedication to quality products at the best possible prices and its commitment to the highest level of customer service.