Keetsa Support Center

Find Keetsa helps, faqs and knowledge base quickly

How Do I Clean My Mattress?

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KEETSA MATTRESS COVERS ARE NOT REMOVABLE OR WASHABLE - despite the presence of a zipper on some models. If you happen to stain your mattress, it is best to spot clean the area using a small amount of warm water and mild detergent. Use extra caution not to get the foam layer wet; this can damage the foam. Most importantly, make sure the cleaned area is completely dry before adding your bedding. You can use a hair dryer to dry the area off more quickly.

If you need to clean a larger area or the entire mattress, please contact a furniture/mattress cleaning professional.

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What is Recycle Fee and Why Am I Paying This Fee?

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California, Connecticut, and Rhode Island State laws require retailers to collect a recycling fee on each mattress and box spring sold.

The amount of the fee was approved by the state and is not set or controlled by individual retailers.

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If I Decide to Recycle the Mattress Myself, Do I Still Pay the Fee?

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Yes, state law requires retailers to collect this fee on any mattress and box spring sale to fund the state's mattress recycling program. You may receive a modest financial incentive if you drop off your used mattress or box springs at a designated recycling location.

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After It is Unpacked, How Long Do I Need to Wait for the Mattress to Recover?

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When the sealed bag is opened, the mattress will rise up quickly. Upon opening, the mattress will recover 80-90% and the rest will take about 1-3 days to rise up completely. However, you can still use the mattress right away. You will also notice some wrinkles and round corners, which will go away after few days.

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There is a Scent When I Open Up the Mattress, What is This and is This Normal?

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Keetsa strives to make each of their products as comfortable and eco-friendly as possible. In an effort to do so, they utilize natural elements, such as castor oil, extract of green tea, hemp and untreated cotton. Due to the nature of these natural elements, each Keetsa product is unique and thus it is impossible to control the extent of the unique, natural scent of their products. And while each product has a unique scent, it is completely harmless and will dissipate in strength over the course of a few days from removal of its packaging.

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What Kind Of Mattresses for People Who Want Soft Feel?

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The level of softness and firmness a person feels are all different. But Keetsa suggests The Keetsa Pillow Soft, Tea Leaf Supreme and Tea Leaf Dream for customers who like a softer mattress.

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What Kind of Mattresses for People Who Want a Firm Feel?

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We recommend The Keetsa Plus, The Keetsa Cloud and Tea Leaf Classic to those who want firm mattresses. These mattresses are firm, but still conform around your body's curves to give comfortable support.

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How Keetsa Make the Products Fire Safe?

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To comply to Federal Fire Regulations, Keetsa use a fire barrier that has been safety tested and PBDE free.

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How the Products Of Keetsa Natural Or Organic?

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Keetsa mattresses are not organic or 100% natural. Keetsa's mission is to deliver a comfortable, affordable and durable mattress in an eco-friendly manner. Many organic and natural mattresses are either uncomfortable, or not within the price range of many consumers.

So, they at Keetsa decided to take the most comfortable and durable material to build the most comfortable and affordable mattress in an eco-friendly way.

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What's the Delivery Of Keetsa?

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Keetsa delivers free of charge to the 48 contiguous states of the USA. If you live outside the 48 contiguous states, please contact Customer Service at 1.877.753.3872 for a shipping quote.

Most orders ship via Fedex Ground from their warehouse in California and can take 7 to 10 business days for delivery. Fedex tracking number will be emailed to you after your order ships, usually 1~2 business days after the order is placed. Fedex does not guarantee the delivery at certain time or call you before the delivery.

If you are in the Bay Area, Los Angeles, or in New York City, and you require a special delivery service, please call Keetsa store in your area and purchase over the phone or come into the store. There is an extra fee for special delivery services.

Deliveries to most areas in Canada are also free. Please expect 7 to 10 business days for delivery in Canada. Keetsa pays all duty and customs fee related to shipping the item over the border.

If you need faster shipping, please contact Customer Service at 1.877.753.3872 for a quote on express shipping charges.

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What's the Return Policy Of Keetsa?

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Keetsa strive to provide the most comfortable, durable and affordable sleep products in the market today. their commitment to you and the environment are the hallmarks of how they do business. Their goal is to make you happy to the best of their ability. They have the following policies in place to ensure a great customer experience:

  • Comfort issues
  • Returns for Mattresses/Box Springs, Comfort Layers and Pillows
  • Returns for Bed Frames, Beddings and Giving Kandles

For more information, please see Return Policy of Keetsa

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How to Make Order Cancellation Request At Keetsa?

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If the item has already been shipped out there will be return shipping fee for cancelling an order.

Please send order cancellation request to [email protected] The item must be returned in the original PACKAGING for your refund to be processed.

Please expect up to two weeks to see the refund on the statement.

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Also, you can visit Keetsa Official Website to get more helps, faqs and knowledge base.

About Keetsa

Keetsa, which do the best to make a better product. They use high quality material to create the finest products.  Keetsa's mission is cutting the carbon footprint and is committed to presenting a line of sleep products that has a minimum impact on your pocketbook and the environment. They have innovated many changes resulting in more eco-friendly products and processes that you and your family can purchase with confidence.