My Name Necklace Support Center

Yes, you can add a gift box and a gift message card in the gift box page or add them in the shopping cart. 

You may return most new, unopened items purchased and received from MyNameNecklace.com within 100 days of delivery.

Once your order has been submitted we will immediately begin production on the items.  

Due to the fact that each item is unique and customized, you will be refunded a 70% of the original item price as it cannot be restocked.

You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart.  MyNameNecklace will make sure that your order is carried out according to your preference.  

• Placing an order is easy. Choose the piece of jewelry and write the desired inscription.  
• Select the chain length from the drop box menu and click on the "Add to Cart" button.
• In the shopping cart you can add a gift box and gift card message.
• You then select the shipping option you would like in the “Shipping Method” box in the shopping cart.
• Click on "Proceed to Checkout" or the "Checkout with PayPal" button to complete your purchase.  
• You will be directed to the selected secure payment-processing website.
• There you will have the option of paying with your credit card, PayPal or a bank transfer.

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.  

If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.

You can also use a different credit card or trying again a few hours later to proceed with the payment process.

Respecting your privacy is of utmost importance to the people at MyNameNecklace. Any information you submit to their website, or that is gathered by a “cookie” during your visit, is used strictly by MyNameNecklace to maintain a record of your purchases and for promotional reasons. They do not sell, transfer, rent or trade your information to any third party.  

When you register at the site, you will be asked to submit some personal information, such as name and contact information. MyNameNecklace will safeguard your personal information. Under no circumstances will they disclose or share your information with any unauthorized third party. In addition, they utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with them every time you visit their site. In addition, it enables MyNameNecklace to provide you with a shopping cart feature, and streamlines your overall shopping experience.

MyNameNecklace has a system that allows you to track your order and shipment status.

You need to fill in your Order ID number and the email address you used when placing your order.