What Should I Do If I Receive a ‘Payment Didn’t Go Through’ Message?

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.

If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.  

You can also use a different credit card or trying again a few hours later to proceed with the payment process.

Related FAQ

  • How Do I Place an Order At My Name Necklace?

    Placing an order is easy. Choose the piece of jewelry and write the desired inscription.  Select the chain length from the drop box menu and click on the "Add to Cart" button. In the shopping cart you can add a gift box and gift card message. You then select the shipping…

  • I Have a Special Request for My Necklace, What Should I Do?

    You can add your special requests in the 'Comments' box at the bottom of your Shopping Cart.  MyNameNecklace will make sure that your order is carried out according to your preference.  

  • Does My Name Necklace Offer Gift Wrap and Gift Message?

    Yes, you can add a gift box and a gift message card in the gift box page or add them in the shopping cart. 

  • How Do I Track My Order At My Name Necklace?

    MyNameNecklace has a system that allows you to track your order and shipment status. You need to fill in your Order ID number and the email address you used when placing your order.

  • How Can I Cancel an Order?

    Once your order has been submitted we will immediately begin production on the items.   Due to the fact that each item is unique and customized, you will be refunded a 70% of the original item price as it cannot be restocked.

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