My Piece Isn't What I Expected, What Should I Do?

If it is not quite what you expected, Lisa Leonard Designs is happy to return it for a different item, or issue a full refund within 30 days of the ship date. your return must be in its original condition and undamaged. if an error occurs on our end, we will remake the piece free of charge or issue a refund. If you ordered a ring, without the warranty, and the sizing is not correct Lisa Leonard Designs charges a re-sizing fee of $7 per ring. Lisa Leonard Designs can be reached at info@lisaleonard.com.

Related FAQ

  • What Metal are the Products Made From?

    Lisa Leonard Designs specifies what kind of metal is used on every product description. Lisa Leonard Designs uses only the best quality lead-free metals!

  • Will the Letters Be Perfectly Straight?

    Each piece is hand-stamped, which means it has character and beauty. More often then not the lines are not perfectly straight, resulting in a handmade organic feel. Lisa Leonard Designs' intention is to give you a well made quality piece.

  • How Long Does It Take to Get My Jewelry?

    It takes 1-3 weeks to create your custom, hand-stamped jewelry. Please note that shipping is not included in this time frame and our timelines might be extended during peak seasons.

  • Will Lisa Leonard Designs Stamp Anything On a Piece?

    Lisa Leonard Designs can stamp most things but not everything! Lisa Leonard Designs reserves the right to cancel orders with customization requests that contain profanity or inappropriate language. Lisa Leonard Designs will contact you if Lisa Leonard Designs isn't able to comp…

  • What If I Need Something Changed On My Order?

    Because each piece is custom made to order, once you check out, changes cannot be made. When you receive your piece, if you are not satisfied, Lisa Leonard Designs is happy to exchange it for you at no additional cost.

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