Saks Fifth Avenue Support Center
Find Saks Fifth Avenue helps, faqs and knowledge base quickly
How Can I Return My Order At Saks Fifth Avenue?
Orders placed online at saks.com may be returned using the label in the box or by taking the item into a Saks Fifth Avenue store. The label is located in the black envelope and is attached to the Shipping Summary. When using the pre-paid label, please ensure the carrier scans the package in and provides you with a receipt. If you do not have the receipt, please place your order number in the box. If a receipt or order number is not present, then your merchandise may be returned back to you. Merchandise purchased from an OFF 5th store or off5th.com may not be returned to a Saks Fifth Avenue store.
How Long Will It Take for My Return to Be Received and a Credit Issued?
Returns can take up to 14 business days to be processed and refunded. Please be advised this timeframe can take longer during the holiday season. All refunds will be credited to your original method of payment or a Saks Fifth Avenue gift card.
If I Do Not Use Your Pre-paid Label, Where Do I Ship My Return?
Please mail your return to:
Saks Direct
1 Walden Books Drive
LaVergne, TN 37086
How Much is the Pre-paid Label and Does It Insure the Package?
The pre-paid label is $9.95 and yes it insures the package.
My Order Was Canceled, So Why Do I Still See a Charge?
Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact Customer Service at 1-877-551-SAKS (7257) or visit Live Chat with your financial institution's name and contact number readily available.
If I Order Multiple Items Will They Ship All In the Same Shipment?
Orders placed online can ship from the Distribution Center, Saks Fifth Avenue store, or from a vendor. Therefore, your items may be shipped in multiple shipments. Merchandise shipping from a store can take up to 7 to 10 business days to ship. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.
How Will I Know Which Carrier Will Ship My Merchandise?
Orders placed on saks.com will ship through one of the following: FedEx, FedEx Smartpost, or the United States Postal Service (USPS). Standard delivery orders will ship via FedEx Smartpost or Federal Express Ground, depending on your zip code. Orders shipped Overnight, Rush, or Saturday delivery will ship via FedEx while shipments to Alaska, Hawaii, US Territories, APO/FPO, and PO Boxes will be shipped via USPS. Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the "Track It" option in the email to track your package.
Does Saks Fifth Avenue Accept Gift Cards?
Yes, Saks Fifth Avenue accepts Saks Fifth Avenue gift cards with a PIN code on the back of the card. For security reasons, when placing an order with a gift card as a form of payment, a credit card is required in conjunction with the gift card.
What Payment Types are Accepted?
Saks Fifth Avenue accepts the following tenders: Saks Fifth Avenue Store Card, Saks Fifth Avenue Mastercard, Visa, Mastercard, American Express, Discover, Japan Credit Bureau, China Union Pay Credit, Diners Club, PayPal, and Masterpass.
Also, you can visit Saks Fifth Avenue Official Website to get more helps, faqs and knowledge base.
About Saks Fifth Avenue
In the summer of 2000, Saks Fifth Avenue launched saks.com, offering an enhanced, personalized, online shopping experience. You may shop at saks.com in many ways: by a distinct look, a specific designer or an individual item. saks.com is committed to providing the same legendary service and style found in all Saks Fifth Avenue stores.
Saks Fifth Avenue is a high end retail store that sells women's and men's apparel, shoes, handbags, accessories for both genders and gifts. It's known for its extremely friendly and knowledgeable customer service and the promptness of their online deliveries. Some of the biggest brands operating at the store include Armani, Levi's, Ralph Lauren and Valentino.