My Order Was Canceled, So Why Do I Still See a Charge?

Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact Customer Service at 1-877-551-SAKS (7257) or visit Live Chat with your financial institution's name and contact number readily available.

Related FAQ

  • If I Order Multiple Items Will They Ship All In the Same Shipment?

    Orders placed online can ship from the Distribution Center, Saks Fifth Avenue store, or from a vendor. Therefore, your items may be shipped in multiple shipments. Merchandise shipping from a store can take up to 7 to 10 business days to ship. You will not be charged extra deliv…

  • If I Do Not Use Your Pre-paid Label, Where Do I Ship My Return?

    Please mail your return to:Saks Direct 1 Walden Books Drive LaVergne, TN 37086

  • Does Saks Fifth Avenue Accept Gift Cards?

    Yes, Saks Fifth Avenue accepts Saks Fifth Avenue gift cards with a PIN code on the back of the card. For security reasons, when placing an order with a gift card as a form of payment, a credit card is required in conjunction with the gift card.

  • How Will I Know Which Carrier Will Ship My Merchandise?

    Orders placed on saks.com will ship through one of the following: FedEx, FedEx Smartpost, or the United States Postal Service (USPS). Standard delivery orders will ship via FedEx Smartpost or Federal Express Ground, depending on your zip code. Orders shipped Overnight, Rush, or…

  • How Can I Return My Order At Saks Fifth Avenue?

    Orders placed online at saks.com may be returned using the label in the box or by taking the item into a Saks Fifth Avenue store. The label is located in the black envelope and is attached to the Shipping Summary. When using the pre-paid label, please ensure the carrier scans t…

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