Orders placed online at saks.com may be returned using the label in the box or by taking the item into a Saks Fifth Avenue store. The label is located in the black envelope and is attached to the Shipping Summary. When using the pre-paid label, please ensure the carrier scans the package in and provides you with a receipt. If you do not have the receipt, please place your order number in the box. If a receipt or order number is not present, then your merchandise may be returned back to you. Merchandise purchased from an OFF 5th store or off5th.com may not be returned to a Saks Fifth Avenue store.
Returns can take up to 14 business days to be processed and refunded. Please be advised this timeframe can take longer during the holiday season. All refunds will be credited to your original method of payment or a Saks Fifth Avenue gift card.
Please mail your return to:
1 Walden Books Drive
LaVergne, TN 37086
The pre-paid label is $9.95 and yes it insures the package.
Unfortunately, when an order is canceled you may have a pending authorization which is not an actual charge. If paid with a debit card it could take up to 3 to 5 business days for the authorization to be removed. Credit card authorizations usually take up to 72 hours to remove. If you have questions or concerns about the pending authorization, please contact Customer Service at 1-877-551-SAKS (7257) or visit Live Chat with your financial institution's name and contact number readily available.
Orders placed online can ship from the Distribution Center, Saks Fifth Avenue store, or from a vendor. Therefore, your items may be shipped in multiple shipments. Merchandise shipping from a store can take up to 7 to 10 business days to ship. You will not be charged extra delivery fees for multiple shipments, as the single delivery fee will be distributed over the multiple shipments.
Orders placed on saks.com will ship through one of the following: FedEx, FedEx Smartpost, or the United States Postal Service (USPS). Standard delivery orders will ship via FedEx Smartpost or Federal Express Ground, depending on your zip code. Orders shipped Overnight, Rush, or Saturday delivery will ship via FedEx while shipments to Alaska, Hawaii, US Territories, APO/FPO, and PO Boxes will be shipped via USPS. Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the "Track It" option in the email to track your package.
Yes, Saks Fifth Avenue accepts Saks Fifth Avenue gift cards with a PIN code on the back of the card. For security reasons, when placing an order with a gift card as a form of payment, a credit card is required in conjunction with the gift card.
Saks Fifth Avenue accepts the following tenders: Saks Fifth Avenue Store Card, Saks Fifth Avenue Mastercard, Visa, Mastercard, American Express, Discover, Japan Credit Bureau, China Union Pay Credit, Diners Club, PayPal, and Masterpass.