Voonik Support Center

Find Voonik helps, faqs and knowledge base quickly

Can I Exchange With a Different Product?

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Voonik does not Exchange with a different product. The exchange is applicable only for different size. It is not applicable for exchanging with a new product.

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Which Items Can I Exchange?

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Voonik does not apply to innerwear, perfumes, cosmetics, swimsuits, deodorants, jewellery and free items. Everything else is covered under the exchange policy.

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What If the Order is Not Delivered As Pre-promised Date?

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Voonik will deliver orders within the estimated delivery time. In case there is a delay in delivery , Voonik will inform you about the new delivery date by SMS/Email.

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What If My Voonik Order Arrives Incomplete, Incorrect, Damaged Or Defective?

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Voonik will work to resolve immediately. Call Voonik on 080-44443333 . However, before dispatching the package, Voonik ensure that it has complete order in good condition.

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Will My Voonik Entire Order Be Shipped In One Package?

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Each product in the order are shipped separately. Your balance order will be delivered on or before the estimated date of delivery.

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What are Voonik’s Shipping Charges?

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Shipping charges are levied by a few of sellers for the convenience of delivering products from far off locations. These vary on products and can range from Rs.28 to Rs.99.

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Does Voonik Ship Internationally?

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No! Currently Voonik is not accepting any international order.

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I Placed an Voonik Order. Can I Change the Shipping Address?

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Yes! If your order has not yet processed, you can change the shipping address. You can contact customer support on 080-44443333 or write to Voonik at [email protected] and they will help you to change the shipping address.

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What Payment Methods Does Voonik Accept?

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Voonik accepts:

  • Credit/Debit Cards
  • Net-Banking
  • Cash on Delivery
  • Voonik Credits
  • Wallet Payment

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How Long Will It Take to Get My Voonik Order?

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Process is a little different from how most online stores work. Voonik will confirm your order and send the details to sellers, where they pack the items and hand over the packages to courier partners to ship it to your locations. The shipping time depends on what items you order and to which city you are getting them shipped. Once your order is shipped, Voonik will SMS/email you tracking details and you can always check your order's status under My Orders.

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Can I Search for the Item I Want?

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Yes! Voonik has a search box on site/App. Search terms like "pink tee" or "red kurta" and Voonik will show you all those items currently available on the site. You can also search for brand names.

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A Product I Want is Sold Out. Can I Still Get It From Voonik?

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Any product you want to purchase and it is not available, you can like it and it will be added to your love-list. Voonik will send you notification and email when it will be added back in stock.

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Why is My Voonik Order Still “processing”?

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Voonik will confirm your order and send the details to sellers, then they pack the order and hand it over to the courier person. This process take 24-48 hours, till then the status of the order remains “processing.

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Also, you can visit Voonik Official Website to get more helps, faqs and knowledge base.

About Voonik

Voonik is a fashion marketplace for women, with a focus on personalization. We believe every woman can be fashionable everyday. To deliver this promise, we have built a sophisticated stylist recommendation functionality. Using our in-house AI platform, we help users discover the most relevant fashion that suits their body, lifestyle, personality and budget.

At Voonik, we strive to provide everything that women a vast collection of fashionable products from Indian and International manufacturers at low prices to suit every budget and reliable delivery. Our robust systems provide complete purchase protection in every transaction.

Customers can shop using Voonik Android App, iOS, website, and pick from a large collection of sarees, kurta kurtis, dress material, dresses, tops, jeans, jeggings, leggings, jewellery, lingerie, footwear, beauty products and more.

We keep enhancing our technology and product assortment to ensure that Voonik is the most delightful shopping experience for every woman.