What Do I Do About a Printing Error Or Damage to My Order?

Please contact Mixbook using Live Chat or email at hello@mixbook.com. To help Mixbook fix the issue, please have the exact details of what the error or damage is and which page it is located on.
 

Related FAQ

  • How Do I Know That My Order Went Through?

    Once your order has been placed a confirmation will be sent to the Email address registered to your Mixbook account. You will also see a Thank You message after the purchase is complete. 

  • I Filled Out the Form. Why Hasn’t Anyone Contacted Me?

    During business hours (Monday - Friday 9 AM - 5 PM PST), inquiries are typically answered within three hours but can take up to 24 hours. Inquires received after hours on Friday and over the weekend will be answered next business day (Monday).

  • How Many Pages Can My Mixbook Have?

    Due to Mixbook's binding process, each book must have a minimum of 10 pages. If a book has less than 10 pages, Mixbook will add blank pages until the page count minimum has been reached. This is done to retain the binding's integrity and strength. Currently Mixbook's general ph…

  • Can I Return a Book If I Don't Want It?

    If you are dissatisfied with your book, please email hello@mixbook.com and Mixbook will work with you to make it right.

  • What Format Should My Photos Be In?

    Photos need to be in .jpg format. For best print quality, photos should be at least 4MB at 300 dpi. The maximum file size at this time is 15MB. Files are recommended to be in sRGB profile, but CYMK files are accepted as well. Mixbook also recommends for you to make any edits or…

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