To ADD or DELETE items from your Shopping Cart, go to your Shopping Cart located at the top right corner of the page.
To DELETE items: click the “REMOVE” button.
To ADD items: Open the page of the item, add it into cart after selecting the color and size.
To Change the QUANTITY of an item: click the button “+” to increase the quantity and “-” to decrease the quantity.
To CHANGE an item: click the “EDIT” button.
Log into your account and go to “My Orders”. You will see the following order statuses:
Paid Preparing: You have paid for this order and Bellelily is processing the parcel. Processing time is 1-8 business days.
Once the order is paid successfully, you will get an email with order confirmation and details.
Paid Partially Shipped: Because your orders may contain multiple items, you may receive multiple packages. "Partially Shipped” implies that some of your items have been shipped. You will receive several emails containing shipping information and tracking numbers.
Paid Shipped: Your parcel has been shipped and Bellelily will e-mail you the shipping confirmation and tracking number.
If your card is authorized, payment will be taken immediately, and you will receive an email confirming your order has been placed successfully. If your card is not authorized, payment will not be taken and you will receive an email informing you that your bank or card issuer did not authorize the payment.
PLEASE NOTE: Occasionally a payment will appear to be pending despite not being authorized. In these situations, it make take a few days to process the refund.
Payments made via Echeck will take a few days to reach us despite appearing to leave your account immediately. Bellelily will begin processing your order once they receive the payment.
While no items are eligible for returns, Bellelily is committed to you loving your order.
At Bellelily, they are committed to you. They are able to offer you amazing discounts because they don’t house inventory after their sales end. Therefore, they cannot process returns except in very limited circumstances.
If a purchase doesn’t meet your expectations, they are committed to doing their best to find you a satisfactory solution.
For questions, contact them with your order number on in the headline.
Due to the stock status, your items may be shipped out separately via several parcels. Please log into your account to check the tracking number of each item. If you find more than one Tracking Number, they have shipped order in multiple parcels. Items with same tracking number will be in one parcel and should arrive at the same time.
Please be sure to check out return policy prior to purchasing an item.
Because they don’t support returns, if you send back an item, you will be subject to a shipping fee that may cost more than the product itself. You can check with your local post office for details.
To accommodate any inconvenience due to their return policy, they are happy to provide you a discount on your future orders. To discuss this further, please contact them.
If an item you have received has size or color problem, please do the following: