If the payment page displays an error, please kindly try to reorder. If the issue cannot be solved, please contact Customer Service by email to [email protected]
If you encounter quality issues within the warranty period you will be covered. Every product has a specific warranty period(If it is not stated in the product listing, contact Cafago via email to [email protected]).
In this case, please kindly provide Cafago with proof as below:
Cafago will usually offer you a refund or send a replacement as soon as the problem is confirmed.
Sometimes you may need to ship the defective item back to us for free repair service or a new replacement. Customer should pay the return shipping fee, and CAFAGO is responsible for the shipping costs of arranging reshipment by air mail.
For fixing process request, follow-up or any further technological support about our CAFAGO products at www.cafago.com, please contact Cafago by email [email protected] with your verified ordering provement, order No. etc.
This situation rarely occurs, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.
If this has happened, please follow these steps:
Yes, for sure.
Cafago has a professional quality control team. They will check carefully for each item Cafago received from suppliers and manufacturers to avoid sending defective goods to customers.
If a item is found defective in QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because Cafago is committed to being a trustworthy and reliable seller on international on-line shopping market.
Cafago will provide free warranty service to consumers within product warranty period if the product meet Free Warranty Service requirements. In this case consumers are no need to pay any types of maintenance fees such as testing fee, replacement fees or item(s) send-back fees. Consumers should send back their broken items to us. Once received the item(s) our professional tech. team will check item(s) carefully to ensure specific conditions. Please note different products at cafago.com may have different warranty periods. Please check details with your order during purchasing.
If your order is still in process 48 hours after payment, it means that some items in your order are out of stock. Cafago usually need 2-5 days to restock these items. If you still have concerns about your order, please contact Cafago by [email protected]
There are three reasons why your order was partially shipped：
Please check your email and let Cafago know your decisions for replacement or refund.
Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Cafago via Live Chat or email to [email protected]