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Healthkart FAQ

What are the Modes Of Refund Available After Cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

There are two modes of refund:

HealthKart Cash - If you choose this option, the amount will be added to your HealthKart HK cash.

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, HealthKart will complete the cancellation and initiate the refund, depending on your preference.

What Should I Do If My Payment Fails?

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days.

are There Any Hidden Charges When I Make a Purchase On Healthkart?

There are zero hidden charges when you make a purchase on HealthKart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.

How Do I Pay for a Healthkart Purchase?

There are zero hidden charges when you make a purchase on HealthKart. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.

How Do I Know My Order Has Been Confirmed in Healthkart?

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected dispatch or delivery time.

You will also be notified when the item(s) are shipped to you. Shipping details will be provided with the respective tracking number(s).

What Do the Different Order Status Mean of Healthkart?

Payment Pending Authorization: Your order has been logged and Healthkart is waiting for authorization from the payment gateway.

Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.

COD Verification Pending: Your order has been received by Healthkart but is processed only after a verification call if made to your number and you verify the COD order.

Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.

Order Cancelled: The order was cancelled.

What is "my Account"? How Do I Update My Information?

It is easy to update your Healthkart account and view your orders any time through "My Account". My Account allows you complete control over your transaction on Healthkart. Manage / edit your personal data like address, phone number, email ids, change your password, track the status of your orders, place re-orders, find details about your HK cash and your wishlist.