Refunds normally process and credit within 2-3 business days of the warehouse receiving your part. Once the return has been processed, the refund will be credited to the payment method you used to buy the merchandise. You will receive a "credit approved" email the day you are credited. If the purchase was made through a debit or credit card, it may take an additional 1-7 business days for your financial institution to reflect the credit back onto your account.
Return freight charges are not reimbursable unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
You may cancel your order at any time prior to receiving an order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be cancelled after receiving an electronic order acceptance.
In addition, all orders placed between Friday after 5PM EST to Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
No. JC Whitney.com ships only to states within the continental United States.
Placing your order is easy and convenient. Once you have found and selected your part from the online catalog, you just have to add it to your shopping cart and then proceed to checkout. Then, fill up the form with the needed information for billing, shipping, and payment, and then place the order.
If you have an account in the site, your shopping will be even faster because all the needed information is already available, saved from your previous transactions. So, there's no need to start from scratch.
Sales tax will be collected from customers who live in a state where JC Whitney.com has warehouses and facilities—this is required by law. At present, JC collects sales tax from customers residing in Illinois, Virginia, Kansas, Tennessee, and California. For customers from all other states, no sales tax is collected.
The amount of sales tax depends on the rates in your respective state and district.
JC Whitney.com offers a wide range of payment options to make your shopping more convenient.
JC accepts payment via all major credit cards: Visa, MasterCard, American Express, and Discovery.
JC also acceptS check, money order, or wire transfer (electronic debit), although these payment methods can cause delay in the processing of your order.
Alternate payment options:
JC also accepts payment via PayPal, Amazon Payments, and Visa Checkout.
Yes. Upon shipping out of your package, JC will send the tracking number to your email so that you can track your order.
You can view your order through an order number. Upon placing your order, you will be given a username and password that you can use to check your order via the order number. You can find this number when you open your account and check your order details.
If you can't find the order number, you can call at 1.866.529.5530 anytime. Just provide JC with the date of your order and your full name (the name in the billing section, not the one in the ship to section) so that JC can retrieve the number.