Yes, you must send it back to Hong Kong Return Center for any warranty and repair service. Please note that the return shipping cost will be borne by the customer.
Upon receiving your return parcel, our Technical Team will inspect the parcel or goods to make sure the return or goods meet all the Terms and Conditions, please expect the refund process to be arranged within 14 business days after the goods has returned to our Hong Kong warehouse.
Normally, the order handling time is 2-4 business days and the delivery time is around 3-10 business days. Please note that the order delivery time varies from country to country, you may refer to the “Shipping & Delivery” page for details.
Yes, all mobiles and tablets are sim free and unlocked. The frequency bands of each model are normally shown on the product page. Before any purchase of mobiles and 4G tablets, we highly advise you confirm the frequency bands with your network carrier or provider to make sure no network issues arise, as customers will be liable to all the costs for any returns due to network issues under the 14 days return policy.
In this case, please contact TecoBuy immediately and TecoBuy' Support Team will get back to you. The team may request some further information to confirm your order
You will see your order ID after finishing your purchase on the Thank You Page and you will receive an order confirmation email within 1 business days when it’s successful.
No, you can choose to use the guest checkout which only requires you to provide your email address, billing and delivery address. However, TecoBuy strongly recommends you to register an account which can bring you a more efficient and convenient way to track your order status and shipment.
Yes, if you would like to cancel your order, please contact TecoBuy by submitting a support ticket to inform TecoBuy of the cancellation. TecoBuy only accepts orders to be cancelled when they are still in the processing status and the order has not been packed yet.
TecoBuy owns a strong product team to source and find products all over the world. TecoBuy always gets the best offers so to provide our customers with the best price.