Due to the nature of customised orders, and the fact that they have been specially created for you, The Rake will not be able to accept returns.
Unfortunately The Rake is not able to refund local tax and duties paid at checkout on deliveries to non-EU countries as these are charged by local governments. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider.
You can send your items back in any sealed package, but the items must be protected and therefore undamaged upon return to The Rake.
If your purchase isn’t quite right, you can return it for a refund within 14 days of your delivery date using free returns service. Simply email or call The Rake to arrange a suitable time for their courier to come to your office or home and collect the package and return it to us. Please note, in some instances, The Rake is unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights.
If you would like to exchange an item our friendly customer service advisors can assist you, simply call The Rake or email [email protected]
International Orders may be subject to local taxes, import duties or other local requirements.
It is important to check the delivery information on each of their products as many of them are based with suppliers across the world, once The Rake has received the items with them in their warehouse you will receive shipping and tracking information from courier, DHL.
If you are buying goods for delivery to an EU address, then The Rake will charge UK VAT where applicable. The price is presented on the Euro prices on the website. If you are shopping in a different currency, UK VAT will be updated when you select an EU delivery address at checkout.
If you are buying goods for delivery to a non-EU address, then The Rake will deduct UK VAT where applicable. This is already reflected in the prices on the website if you are browsing a non-EU country. If you are browsing a UK or EU country, UK VAT will be updated when you select a non-EU delivery address at checkout.
The Rake keeps your personal data private and confidential and only give it out with your consent or if legally permitted to.
If you pay by debit card or PayPal, The Rake will take payment at the point your order is placed on site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.
The currency you see on the website is based on your current location, however you can select any currency from the drop down on the top left-hand corner.
As your purchase will be prepared quickly for dispatch, please contact Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, The Rake is unable to add items to an existing order but they welcome you to place a new order for any additional pieces.
No, you can shop on therake.com without an account, however The Rake will recommend that you register for a The Rake account so that you can start adding your favourite pieces to your wishlist and easily track your orders.