Alamo Rent A Car Support Center

In some locations, Alamo works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee still applies.

If you believe these charges are in error, please fill out the Appeals Form and a customer service representative will respond to your inquiry.

Alamo Rent A Car depends on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer.

Alamo Rent A Car's goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee Alamo Rent A Car charges for processing and billing.

The letter Alamo Rent A Car sent you includes details about the date and time as well as the location of the incident. However, since Alamo Rent A Car typically receives only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available.

This notice was sent based upon information provided to Alamo Rent A Car, as the registered owner of the vehicle, from a municipality or toll road authority. The information - based on the date, time and vehicle - indicates that you were the renter.

Please allow 4-6 weeks for your rewards to post.

Requests for rewards are permitted up to six months following the rental end date.

Miles post within 12 weeks following the end of your rental

Bonus miles can take up to 12 weeks after the end of the promotion to post.

You can earn rewards for qualifying rentals with Alamo in: US, Canada, United Kingdom, Ireland, France, Germany, The Netherlands

The minimum age requirement to rent a vehicle with Alamo is 21 years of age, but there is a young driver surcharge for all customers renting a car under age 25. Car Rental under 21 is available in Michigan, New York State (info below), and for military personnel and government employees.

Any additional driver (including a spouse or domestic partner) will pay a daily fee; this fee will vary and averages $12 a day.