Can You Send Me the Actual Violation Or Toll Notice?

Related FAQ

• I Had My Personal Transponder In My Vehicle, So Why Am I Being Billed?

  If you believe these charges are in error, please fill out the Appeals Form and a customer service representative will respond to your inquiry.

• Why Have I Received a Letter Directly From Local Authorities About a Violation Or Toll?

  In some locations, Alamo works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee…

• When Will My Miles Post to My Account?

  Miles post within 12 weeks following the end of your rentalBonus miles can take up to 12 weeks after the end of the promotion to post.

• Am I Able to Request Miles Or Point Rewards After My Rental is Completed?

  Requests for rewards are permitted up to six months following the rental end date.

• How Do You Know That I Generated This Violation Or Toll?

  This notice was sent based upon information provided to Alamo Rent A Car, as the registered owner of the vehicle, from a municipality or toll road authority. The information - based on the date, time and vehicle - indicates that you were the renter.