On rare occasions, emergency situations near your destination (including extreme weather events of natural disasters, for example) might affect your booking.
When you pay for your booking using PayPal, you’re entering a billing agreement with us. This is facilitated by our payment administrator PayPal and allows us to collect the remaining balance automatically 10 days prior to your balance due date and your damage deposit in the event of a claim (if applicable).
You should find all the information you need for your trip by going to Manage your holiday booking. Enter your booking reference number (starts with BR, e.g. BR12345678) and email address to sign in.
Select Cancel booking on the Manage my booking or Rental Inbox page. Once you’ve cancelled your booking, you’ll receive a confirmation email.
If you didn’t book through our sites, you’ll need to contact the property owner or manager directly to cancel your booking.
If your booking was accepted by the owner less than 24 hours ago, and your stay is at least 60 days away, our cooling-off period applies and your booking will be refunded in full.
If it’s been over 24 hours since your booking was accepted, please check the owner’s cancellation policy before cancelling, which outlines the cancellation conditions and indicates whether you should expect a refund.
If you paid through our website, you should have received an email to confirm the cancellation. This explains why the booking was cancelled and offers help from our Reservations team to find an alternative place to stay.