Ann Taylor Factory Support Center
Find Ann Taylor Factory helps, faqs and knowledge base quickly
What is the Billing Information Of Ann Taylor Factory?
When selecting your credit card payment option, be sure to include the billing information that is associated with the credit card you are using to make your purchase. This will ensure your order is processed without delay.
Will I Be Charge for Taxes at Anntaylorfactory.com?
Anntaylorfactory.com follows all applicable taxing regulations for the areas where Ann Taylor Factory does business. Each of the 50 U.S. states and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address(es) of your order.
Which Payment Options Does Ann Taylor Factory Accept?
Ann Taylor Factory offers you the convenience of numerous payment options, including the Ann Taylor Card or LOVELOFT Card, Ann Taylor Factory, Ann Taylor, LOFT, LOFT Outlet, Lou & Grey E-Gift Certificate or Gift Card or any one of the following major credit cards: American Express, MasterCard, Visa, Diners Club, Discover and JCB. Simply enter the information in Step 3 of our checkout process. All payments must be made in full at time of shipment.
If you would like to use a gift card issued by American Express, Discover, MasterCard or Visa, please register it first at the website listed on the back of the card. Your order will not process unless the card is registered with the issuing bank and a valid billing address is provided. If you try to place an order using an unregistered gift card, it will be declined - but the funds will be authorized for use, although not drawn from the card. This may result in the authorized funds temporarily not being available for use on another purchase. Additionally, if you return items that have been purchased with a gift card, the credit will be put back on the original form of payment.
How Do I Cancel Or Edit an Order?
As Ann Taylor Factory immediately begin processing your order, cancellations and edits cannot be made once an order is placed.
How Do I Use a Promo Code At the Website Of Ann Taylor Factory?
To use a promo code:
- In the Shopping Bag, enter your promo code in the Have A Promo Code box.
- Click the "Apply" button at the website of Ann Taylor Factory.
- In the Order Total box, prices for qualifying items will be automatically reduced by the amount of the promotion.
The following restrictions apply:
- To use a promo code, your order must be placed during the specified promotion period.
- Some promo codes may not be combined with other offers in the same order, and may only apply to certain price points (i.e., full price only) or select items.
- Only one promo code may be used per order. Promo codes may be used only once, unless otherwise specified.
- Your order may need to be of a certain dollar amount to qualify. Taxes, shipping and handling fees, gift card and gift box purchases, and payment of credit cards do not count towards the qualifying amount.
- Promo codes are not for resale and not redeemable for cash.
- Promo codes cannot be used for adjustments to prior purchases or returned merchandise.
- Promo codes are not valid at Ann Taylor Factory or Ann Taylor stores, LOFT or LOFT Outlet stores, Lou & Grey stores, anntaylor.com, LOFT.com, louandgrey.com and loftoutlet.com.
- Free shipping offers are valid on standard shipping for orders placed at anntaylorfactory.com and shipped within the United States with a specified minimum purchase. Standard shipping is not available in Alaska, Hawaii or Puerto Rico
How Can I Get a Price Adjustment?
One price adjustment for merchandise purchased at full price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Price adjustments are not eligible on special promotions, including percentages (i.e., take 25%, 40%, and 50% off) and dollars (i.e., take $'25 off your $'100 purchase) off. Please note: the stores are not able to process price adjustments for online orders. In order to receive a price adjustment for an online offer, please contact Ann Taylor Factory at 1-833-845-4438.
What is the Pricing Policy Of Ann Taylor Factory?
"Original" or "Ticket" prices are offering prices that appear on ticket. This means Ann Taylor Factory offered the merchandise in their stores or on anntaylorfactory.com at those prices; however, Ann Taylor Factory may not have sold the item at that price. The savings Ann Taylor Factory show on their receipts from these prices may not be based on actual sales of the item at the "Original" or "Ticket" prices. Some "Original" or "Ticket" prices may not have been in effect during the past 90 days.
How Do I Return Or Exchange an Order?
Ann Taylor Factory will accept your return or exchange of unworn, unwashed and defective merchandise purchased on website by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor Factory store, with the exception of select merchandise noted in return policy below. Please note: Ann Taylor Factory cannot accept Ann Taylor Factory returns at Ann Taylor, LOFT, Lou & Grey or LOFT Outlet stores. Additionally, merchandise purchased in-store cannot be returned by mail - it must be returned to a store.
Ann Taylor Factory will credit you for returns accompanied by an original receipt, received within 30 days of purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 30 days of the transaction date, an E-Gift certificate* will be emailed for the amount paid by the sender. Returns accompanied by an original receipt, made more than 30 days after purchase, will be credited for the item's current selling price either in the form of a merchandise credit** or as a merchandise exchange. Final sale merchandise (merchandise with a .44, .77 or .88 cent price ending) may not be returned or exchanged.
Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt that is deemed Final Sale on the date of return may not be returned or exchanged.
How Do I Check the Status Of Or Track an Order?
Once your order has shipped, Ann Taylor Factory will send you an email with order status and tracking information. You can also track your order from Ann Taylor Factory site – simply click on Order Status at the top of homepage.
Also, you can visit Ann Taylor Factory Official Website to get more helps, faqs and knowledge base.
About Ann Taylor Factory
At ANN INC., WE GET WOMEN. Real women live ever more complicated lives. They juggle more activities, play more roles and carry more expectations.
But what women value is what they have always valued: connecting with others, making smart choices, looking and feeling great. Living life fully means women choose to play all their roles with confidence and style.
That is why we’re here.
For more than half a century, we have evolved with the needs of real women who live full, active lives. Our values are her values. We get that a woman expresses herself through what she wears – at work, at home and at play.
To meet her needs, we design pieces for her life and her changing roles to help her look and feel confident and beautiful. We create rich experiences that connect with her wherever she is, inspire her style and simplify her choices.
ANN associates are committed to and driven by a simple but profound mission – ‘to inspire and connect with our clients to put their best selves forward every day’. This is evident in our great brands as well as in our commitment to operating our business responsibly and thoughtfully. This commitment means that our clients can look great and feel great about the clothes they wear, and it means that as a business we are holding ourselves to high standards. It means forging strong partnerships with our suppliers so that products are made ethically. It means investing in new programs and innovation to minimize our impact on the environment. And it means making meaningful contributions to our communities.
ANN’s rich heritage dates to 1954, when founder Richard Liebeskind opened his first shop called Ann Taylor. Back then, “Ann Taylor” represented a best-selling dress style that had been gifted to the storeowner by his father. The “Ann Taylor” design embodied the well-dressed woman, and the legacy was born. By 1983, Ann Taylor had grown from a regional brand to a national brand with 47 stores across the United States.
ANN INC. is a subsidiary of ascena retail group and the parent Company of Ann Taylor, LOFT, and Lou & Grey. The Company operates 1,034 Ann Taylor, Ann Taylor Factory, LOFT, LOFT Outlet, and Lou & Grey stores in 50 states, the District of Columbia, Puerto Rico and Canada as January 1, 2015 and are also available in more than 100 countries worldwide online at www.anntaylor.com, www.loft.com and www.louandgrey.com.