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Related FAQ

• What is the Billing Information Of Ann Taylor Factory?

  When selecting your credit card payment option, be sure to include the billing information that is associated with the credit card you are using to make your purchase. This will ensure your order is processed without delay.

• How Do I Check the Status Of Or Track an Order?

  Once your order has shipped, Ann Taylor Factory will send you an email with order status and tracking information. You can also track your order from Ann Taylor Factory site – simply click on Order Status at the top of homepage.

• How Do I Cancel Or Edit an Order?

  As Ann Taylor Factory immediately begin processing your order, cancellations and edits cannot be made once an order is placed. 

• How Do I Return Or Exchange an Order?

  Ann Taylor Factory will accept your return or exchange of unworn, unwashed and defective merchandise purchased on website by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor Factory store, with the exception of select merchand…

• Will I Be Charge for Taxes at Anntaylorfactory.com?

  Anntaylorfactory.com follows all applicable taxing regulations for the areas where Ann Taylor Factory does business. Each of the 50 U.S. states and Puerto Rico has established state tax regulations. Taxes are charged according to the shipping address(es) of your order.