Baukjen Support Center

Baukjen accepts exchange requests within the normal returns timeframe. All you have to do is fill in the returns form received inside your parcel, stating the exchange item you would like and Baukjen will send it out to you on standard delivery. Please note that Baukjen only accepts exchange requests for the same style when PayPal payment has been used. 

To redeem a gift voucher please add your goods to the basket as normal and proceed to the checkout. At the checkout please continue to the payment page, where you will find a box provided to enter your gift voucher number. This will deduct the value of the voucher from your order total. 

To redeem your gift voucher, your order value needs to be greater than the value of the voucher. 

Please note that gift vouchers are valid for one year (365 days) from the date of purchase. 

Returns are processed within 10-14 working days from when they arrive back to the warehouse. Once the refund has been processed any funds due should appear on your bank statement within 3-5 working days (Please note that refund times are dictated by the card issuers and are outside their control).

Baukjen's returns window is 14 days from the day you receive your item, but they accept returns for up to 28 days if you notify them of your intention to return the item within the initial 14 days. To do so please complete the returns form enclosed with your order and send the parcel back to Baukjen using the returns label. Please take your package to your local Post Office to process the parcel.

Baukjen's designs are made in wearable fabrics for maximum comfort and a flattering silhouette. Baukjen believe in stress-free style, so most are machine washable for added ease. 

Make your clothes last for longer by following the care instructions in your Baukjen clothing - these are also listed on individual product pages under the ‘Details’ tab so you can check how to look after your clothing before you order.

All orders (excluding those placed during sale periods) are gift-wrapped in tissue paper regardless of whether they’re a gift (because you deserve special treatment too, no?). If your order is a gift, just add a personal message at checkout and Baukjen will happily include a handwritten gift card.

No. Your card will only get charged when the product is dispatched, not before. One thing to note is that it may show up as a pending charge on the card depending on the provider.

All transactions are in US Dollars ($). Baukjen accepts: Visa, MasterCard and American Express. Baukjen only charge your card when your items are ready to be dispatched, not when your order is placed.

The customer service team are available to take your order or help you with any queries Monday to Thursday 9am-10pm GMT/4am-5pm EST and Friday 9am-5:30pm GMT/4am-12:30pm EST.