Can I Change Or Cancel My Order At Rugs USA?

Orders may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process. Modifications cannot be made to the size, color, or quantity of items ordered at any time once an order has been placed.

To request a cancellation, please contact customer service by filling out the e-mail request. You may also call Rugs USA at 609-447-4515, or request assistance via live chat. Cancellation requests are processed during normal business hours. Please keep in mind that as all orders begin processing immediately once received, cancellation cannot always be guaranteed.