Will I Have to Pay for the Return Shipping If I Decide to Return My Item?

Yes. While Rugs USA often give free shipping on orders to customers, they are not able to offer free shipping for returns. Rugs USA does however discount return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the process easier for you. The cost of the return label is automatically calculated and displayed for you at the time you request a return. Alternatively, you may also contact any local carrier of your choice to request return shipping quotes.

If you choose to purchase a label, the cost will be deducted from your total refund once items have been successfully returned. UPS return labels must be purchased for each item you are returning. When printing your labels, please make sure to cross reference the SKU number, order number and return authorization number printed on the label against the items you are returning.