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Jarlo London FAQ

Will My Return Postage Be Refunded?

Unfortunately, Jarlo London is unable to issue refunds for the cost of the returns. 

However, if the item you’re returning is faulty or incorrect, Jarlo London will process a refund for your shipping charges.

Will Jarlo London Refund My Delivery Costs?

Please note Jarlo London does not issue refunds for the original delivery costs. 

Unfortunately, Jarlo London is also unable to refund duties, taxes or shipping charges. 

Please ensure that any returns are clearly marked as ‘Returned Goods’ on the outer packaging of the parcel - you must use the sticky label included in your original shipment. 

Your customs declaration should include an accurate description of the goods, their quantity and value. 

JARLO will not accept returned goods from outside of the EU unless the 'Returned Goods' sticker is applied on top of the return parcel.

Have Jarlo London Received My Return?

Please allow up to 10 working days for your parcel to be returned to JARLO. Jarlo London will send you a confirmation email once your return has been processed. If you haven’t heard any communication from Jarlo London after 10 working days, please contact Jarlo London at [email protected] with your order number and details of the items returned.

How Long After Delivery Can I Make a Return/ Exchange?

You can return any unwanted items back to us within 14 days of receipt. Returned items must be in their original and unused condition.

Will My Parcel Be Charged Customs and Import Charges?

Customs & import duty charges do not apply to customers in the UK or EU. 

In most cases, any customs or import duties are charged once the parcel reaches its destination country. 

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel. 

JARLO has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. 

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Will I Have to Sign for My Delivery?

Someone will need to be home to sign for your order upon delivery.

Can I Amend My Jarlo London Order?

Jarlo London is super quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, Jarlo London might be unable to cancel it. However, please contact Jarlo London immediately at [email protected] with your cancellation request and order number.

Where is My Jarlo London Order?

You will receive an email once your order has been dispatched.