Merchandise certificates can be redeemed in store at Gap, Old Navy, Banana Republic or Athleta.
You can return gifts without a gift receipt to stores. You will receive a merchandise certificate in the amount of the current selling price of the item(s) returned. Valid ID required.
Gifts purchased online can be returned in stores or by mail. If you present the gift receipt (or invoice), you will receive your refund as a gift card in the full amount of the purchase price. If you do not have your gift receipt (or invoice), you will receive a merchandise certificate by mail in the amount of the current selling price. Valid ID required.
If you would like to process a return or exchange at one of Athleta's stores, this must be done at a store of the same brand as the items purchased.
Proof of purchase is the original paper invoice(s) included with your order. For returns or exchanges made in stores, the credit card used to make the online purchase can also be used as proof of purchase.
To receive your full refund in the original form of payment, the items being returned must meet the criteria for returns eligibility (outlined above), and you must have proof of purchase (see below).