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Go to any of boutiques with your item(s) and Francesca's will be happy to refund the purchase price of the item(s) returned to your original payment method (or give you merchandise credit if past 21 days) or exchange your item(s). PayPal orders can currently be returned in a boutique for merchandise credit only.
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This shipping confirmation email will include the tracking number for your package. Once your package has arrived to the boutique, the boutique will email you to pick up your order.
Unfortunately, Francesca's does not ship to P.O. boxes.
francesca's® does not ship to the following destinations: Alaska and Hawaii, International, and U.S. Territories.
francesca's® strives to provide customers with fresh new products, therefore Francesca's rarely reorder an item once it has sold out. If an item is not found online, then the online store is out of stock. You may contact your nearest boutique to see if the item is still available at the store.
Unfortunately, at this time Francesca's is unable to cancel any orders.