No, at this time it is not possible to return or change an online order in a store
The refund will be made using the payment method chosen for the online purchase. The refund will be made in less than 14 days (for orders made with a Credit Card, Pre-paid Card and PayPal) from when we receive your return to our warehouse.
If you place your order before 11:59 PM EST your order will ship within 24 hours. If you place your order after 11:59 PM EST your order will ship within 48 hours.
The cost of express delivery is $8.00, with no additional Import Fees to pay on delivery. We offer free express shipping on orders over $75.
Every online order is shipped in an elegant bag that can be used as a gift package.
It's very easy, you just need to enter his or her shipping address before proceeding to payment. If the receiver of your gift is outside of your country, we remind you that you have to place your order from the Intimissimi website of the receiver's country by selecting "change shipping Country" on the top left menu.
Customer service is available Monday to Saturday, 5AM - 3PM EST. You can contact us via email, live chat, or our toll free number +1 855 564 2408.