Ilvi Coupons & Promo Codes

  • Sale

    Free Shipping for Domestic Orders Of $150 Or More

  • Sale

    Free Shipping for International Order

Ilvi FAQ

I Have Placed Orders On Different Dates. Could Ilvi Ship All My Orders In One Package?

Every order is considered as one package. Ilvi can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.

How Does Pay On Delivery Service Work?

  • Pay on delivery with cash or credit card service is only available for domestic orders.
  • The customers should call customer care line right after placing the order and confirm the order.
  • While paying on delivery, 5,00 TRY will be added to the subtotal of the order as service charge which will be transfered to the shipping company.
  • In case of returns, the service charge is nonrefundable and will be deducted from the refund.

What are the Accepted Payment Methods By Ilvi?

  • Ilvi accepts credit card, debit card, bank transfer, pay on delivery (cash or credit card).
  • Pay on delivery service is only available for domestic orders.

I Have Received My Order But It is Not Complete, What Should I Do?

The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company. If the package is delivered unharmed but the item/items is/are missing, the customer should contact our customer care line +90 212 234 41 47 or send an e-mail to [email protected] and provide order number and missing item/items information. The complaint will be investigated as soon as possible.

How to Track My Ilvi Order?

  • Orders of members can be tracked on ‘‘My Orders’’ tab under ‘‘My Account’’ section. If the package is shipped, the tracking number can be displayed by clicking “Where is My Package” button on “My Orders” page.
  • The customers who do not have a membership can track the orders via sms or e-mails sent by Ilvi.
  • All customers are able to contact customer care line +90 212 234 41 47 in order to track their orders.

Does Ilvi Has Gift Wrapping Service?

Yes. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.

How Long Will the Items On My Cart Be Available On My Cart?

The items will be available in the cart as long as they are in stock. Out os stock items will be removed from the cart automatically.

Am I Bale to Add/ Remove an Item After I Have Completed an Order?

An item can be added/removed after completing an order if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet. The customers can contact customer care line +90 212 234 41 47 in order to check the status of the order and make a request to add/remove an item.

How Do I Find the Product I Am Looking For?

The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar.