Every order is considered as one package. Ilvi can not guarantee to ship all orders in one package but if none of the order has been shipped yet, the orders can be combined in one package.
The customer should check the package when receiving it and should not accept it if the package is opened, torn, crushed, got wet, harmed, etc. If the package is harmed and the item/items is/are missing, the customer should ask for a damage assessment/missing item report from the shipping company and inform the company. If the package is delivered unharmed but the item/items is/are missing, the customer should contact our customer care line +90 212 234 41 47 or send an e-mail to [email protected] and provide order number and missing item/items information. The complaint will be investigated as soon as possible.
Yes. When placing an order, the customer should check the Free Gift Wrapping box on the Address Information section.
The items will be available in the cart as long as they are in stock. Out os stock items will be removed from the cart automatically.
An item can be added/removed after completing an order if the status of the order is PRE ORDER or PROCESSING which means the order has not been SHIPPED yet. The customers can contact customer care line +90 212 234 41 47 in order to check the status of the order and make a request to add/remove an item.
The customers can find the item(s) they wish to order via search bar by entering the keywords related to their needs or they can use the navigation bar.