No. Courier charges are only paid in the form of Zcoins and are non-refundable. Zcoins credited are valid for a year and can be redeemed against your next purchase.
This could be one the challenges faced when the transaction times out. However if the order is not successfully placed in Zivame's system, it will automatically return the amount to your bank within 7 working days.
Yes. If you cancel the order, the applicable GST amount will also be refunded to your Zivame account in the form of ZCoins.
Yes. If you return the product as per the returns policy then the applicable GST amount will also be refunded to your Zivame account in the form of ZCoins.
GST will have to borne/paid by the ultimate consumer of the product or service.Goods and services tax (GST) is an indirect tax applicable throughout India which replaced multiple cascading taxes levied by the central and state governments.It is a destination based tax on consumption of goods and services.
Track your order using the link in your dispatch mail. You can also check your courier details via the same mail.
Delivery time depends on your pin code. You can always check by entering your pin code on the product page, below ‘ADD TO CART’ button.
The balance amount post applying zCoins can either be paid via credit card or you can opt to select Cash on delivery as your paymode.
As per Indian Tax Regulations, all items (including gifts) will be shipped with an invoice mentioning the price.
You will have to cancel the order via your order history page. Once done, you can place a fresh order with the required products.
For every successful order, you will receive an email and a SMS confirming the order. If in case the order was not placed successfully, Zivame requests you to place the order again.
Break up of this is ₹49 against shipping charges and ₹39 against COD charges.
Please click "Forgot Password" on the login page & enter your email id. You will receive a link to help you reset your password.