Damage / Return Policy

Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe you may be missing part of your order, you must notify us within three business days of receipt as shown on your tracking information. 

Related FAQ

  • What Shipping Services Does Metal Unlimited Use?

    Metal Unlimited ships the products through three shipping providers, UPS , FedEx and the Post Office.Depending on your location in the United States, your package can take anywhere from 2-7 days to arrive once the label has been created. When your order ships, Metal Unlimited e…

  • How Long Does It Take to Ship an Order?

    The general turnaround time for most products is 3-6 weeks. The reason for this amount of time is that each item is unique and customized. Metal Unlimited can not produce your item until Metal Unlimited receives your order, so Metal Unlimited has to build the items as they are …

  • Why Does the Price Change On Certain Options?

    If you select a color other than Black, White, or Brushed Steel, the price will increase accordingly. The initial price shown is the base price of the first size option the cost will increase with size increases.

  • Will My Metal Product Rust?

    The metal products are powder coated and cured in a 400 degree oven. As long as there aren't any blemishes exposing the actual metal, your piece is protected from the elements.The Copper option is not made of actual Copper. It will not form a patina.The Brushed Steel option is …

  • I Need an Item By a Certain Date. How Can I Guarantee That?

    Since Metal Unlimited does not offer any expedited services, we recommend that you order your item at least 8 weeks before you need it. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recomm…

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