Did My Orders Go Through?

Once you’ve placed your order, you should receive an e-mail from us confirming your purchase. Please note in times of high volumes of traffic on the site, it can take up to an hour to receive your confirmation email. If your confirmation has not come trhough after two hours, you can contact us for a confirmation that your order has completed.

Related FAQ

  • My Order is Late. What Should I Do?

    Please allow up to 5 working days for delivery to take place. After that, if your order still hasn’t arrived, please contact us so we can help.  You can contact our Customer Service Department on 020 8536 6699 between 9am – 4pm Monday to Friday.

  • My Airline Damaged My Item. What Should I Do?

    Damages caused in transit will need to be claimed with the airline before leaving the airport. Our warranties do not cover damage by airlines.

  • How Can I Track My Purchase Order?

    You will receive a notification e-mail from the courier once your order is on its way to you. Please note, Travel Luggage & Cabin Bags uses a tracked and signed for service, so somebody will need to present at the time of delivery.

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