How Can I Track My Purchase Order?

Related FAQ

• My Airline Damaged My Item. What Should I Do?

  Damages caused in transit will need to be claimed with the airline before leaving the airport. Our warranties do not cover damage by airlines.

• Did My Orders Go Through?

  Once you’ve placed your order, you should receive an e-mail from us confirming your purchase. Please note in times of high volumes of traffic on the site, it can take up to an hour to receive your confirmation email. If your confirmation has not come trhough after two hours, yo…

• My Order is Late. What Should I Do?

  Please allow up to 5 working days for delivery to take place. After that, if your order still hasn’t arrived, please contact us so we can help.  You can contact our Customer Service Department on 020 8536 6699 between 9am – 4pm Monday to Friday.