Once Fashion Eyewear receive your eyewear, it will be inspected and you would be notified that they have received the item back. We always strive to action your refund as soon as possible, and in any event within 30 days of your order. Once your refund has been processed, please allow 1-5 working days for the funds to show in your account.
To qualify for a full refund or exchange, the unworn item must be returned within 14 days after delivery/collection. Fashion Eyewear does not cover the cost of return postage or the cost of prescription lenses. 1.5 index lenses are valued at £30. If prescription orders are returned a minimum of £30 will be deducted from your refund. If you require an second exchange, a handling fee of £10 will be charged. If you believe that your eyewear is faulty upon receiving it, please contact customer services team immediately.
It is the customer's responsibility to return the item in perfect condition with the original packaging intact.
If your order was delivered to a work or alternative address the return/exchange period starts when the delivery was signed for, even if you were not the person signing for the delivery.
In accordance with the Distance Selling Regulations (2000) and Consumer Protection (Distance Selling) (Amendment) Regulations, 2005; you have the right to cancel your non-prescription order up to 14 days after you've received your item.
All cancellations must be notified in writing via mail or e-mail, to provide a durable record of the cancellation. Once they have received your cancellation notice in writing, Fashion Eyewear will strive to action your refund as soon as possible and in any event within 30 days of your order.
The cost of prescription lenses cannot be refunded in an event of a cancellation as the lenses are custom-made products and are cut to your specific needs and measurements.
Fashion Eyewear's guarantee is that your prescription eyewear will arrive to you in perfect condition.
They will be made to your exact prescription (as specified by you in your order) and will arrive in the designer’s original packaging.
Just enter your work address as your delivery address when placing your order online.
If know that you won't be at home when your item arrives, you can send a text message to the delivery company to reschedule a more convenient time for you. Sometimes, your order may be left with your next-door neighbour; if this happens you will be notified via text message. If you don't want your delivery to be left with your neighbours, please contact the Customer Services team who will then offer you an alternative solution.
Fashion Eyewear delivers to addresses worldwide and are happy to ship to residential addresses and work addresses.
Fashion Eyewear has an extensive range of glasses and sunglasses online. Unfortunately to offer you the latest eyewear collections, Fashion Eyewear is unable to stock every item in store although you can call them to check stock availability. If an item is not in stock, it can be pre-ordered. You would be informed of the expected delivery time when you place your order.
Fashion Eyewear accepts all major credit/debit cards. PayPal and Sage Pay are also accepted as methods of payment.
If you are buying for the first time with Fashion Eyewear, they do require you to create a user account. This provides you with a personal section where you can track your order and also contact them regarding an order update if necessary. Your password and user name is known only to you and must be kept secure at all times.
At Fashion Eyewear they take all possible steps to ensure that your personal information is 100% confidential at all times. All online transactions carried out are through our 3rd party payment service providers, Sage Pay and Pay Pal. Sage Pay and Pay Pal are leading independent payment service providers in the UK and are recognised for offering exceptional service and maintaining high professional standards. Fashion Eyewear does not accept or retain any customer payment information.
No. If you wish to place an order for prescription sunglasses, you will need to pay for your lenses. Fashion Eyewear will fit their high quality optical branded lenses into all of their eyewear so you won't receive your prescription sunglasses with the brand's lenses e.g. Ray-Ban prescription sunglasses with Ray-Ban prescription lenses.
Yes. If you require details or advice on a specific pair of glasses, please call Fashion Eyewear on 020 7590 5500.
Some eyewear are supplied with a hard case, and some with a soft case/pouch. Fashion Eyewear can't control the accessories the brand supplies them with; however, Fashion Eyewear can promise you that your eyewear will come with its original packaging, inclusive of all accessories, as provided by the brand.
Fashion Eyewear always includes all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included.
Fashion Eyewear prides theirselves on quality and excellence in their service. Every order is checked and all of the eyewear is thoroughly inspected, cleaned, and securely packaged before it is dispatched to you.
Fashion Eyewear can guarantee that all of their products are 100% Authentic. Fashion Eyewear is an authorised retailer; all products are entirely genuine and purchased directly from the brand manufacturers. This allows Fashion Eyewear to offer you the latest eyewear trends at extremely competitive prices.